Did you know that a staggering 93% of consumers prefer email when interacting with businesses? It’s true: Email remains the king of customer communication channels, but it’s also a realm plagued by frustration and inefficiency since it’s one of the highest volume customer interaction channels out there.
This has led to customers having a poor experience with email, as evidenced by low read rates and long reported wait times for responses. At the same time, there’s constant repetition within the types of emails businesses receive, creating a huge opportunity to better manage and even automate these emails.
DATE: September 26, 2024 (9AM PST / 10AM MST / 12PM EST)
