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Why CCW 2025 Is the Must-Attend CX Event of the Year

If you’re serious about transforming your customer experience strategy, there’s only one place to be this June – CCW 2025 in Las Vegas. With over 5,000 attendees, hundreds of industry-leading speakers, and groundbreaking AI innovations, it’s more than just a conference. It’s where the future of CX unfolds.

2025 is a pivotal year for customer experience leaders. AI is no longer just a buzzword—it’s a critical tool for delivering superior experiences. And there’s no better place to learn how to harness its power than at the world’s largest customer contact event.

Why CCW Stands Out

What makes CCW the epicenter of CX innovation? Scale, expertise, and groundbreaking insights. This year’s event offers unparalleled opportunities to connect, learn, and grow. Here’s what sets it apart:

  • Hands-on Demos: Experience cutting-edge advancements in agentic AI, predictive analytics, and AR/VR tools transforming CX.
  • C-Suite Keynotes: Learn from industry visionaries driving CX transformation at global brands.
  • Innovation Awards: Celebrate the most impactful tools and strategies shaping the future of CX.

New Highlights for 2025

This year’s event introduces exciting additions, including:

  • AI-Driven Tracks for Retail and Hospitality: Tailored insights into AI’s evolving role in specific industries.
  • Agentic AI in Action: See live implementations of automation and human-AI collaboration.

CCW 2025 isn’t just about talking innovation—it’s about seeing it in action.

What You’ll Learn and Why It Matters

Transformational learning is at the heart of CCW, with key themes defining the future of customer experience:

  • AI + Human Collaboration: Discover how AI can empower teams to focus on high-value work while automation handles repetitive tasks. Take home practical insights to scale personalization and improve efficiency.
  • Personalization at Scale: Learn how leaders are creating intuitive, memorable customer journeys with real-world success stories.
  • Contact Center Automation: Explore predictive support and real-time resolution tools to optimize operations and boost satisfaction.

You won’t just hear about the future of CX—you’ll see it in practice. The knowledge you gain could give your business a competitive edge.

Why CX Leaders Can’t Miss This Event

CCW brings together decision-makers across CX, digital transformation, and contact center leadership. It’s a unique opportunity to join conversations shaping the future of customer engagement. You’ll meet VPs of CX, digital transformation heads, senior analysts, and directors from Fortune 500 companies.

Networking Goldmine

From structured networking sessions to informal after-parties, CCW fosters meaningful connections. Whether you’re seeking new vendor recommendations or want to brainstorm with industry peers, CCW delivers.

Quiq at CCW 2025 What You Can’t Miss – Booth #1445

While CCW offers countless opportunities, Booth #1445 is where you’ll experience true innovation in AI-powered CX. Here’s what you can expect at Quiq:

What We’re Showcasing

  • Exclusive 1-on-1 sessions with CX and AI experts. Whether you’re ready to craft a winning AI-driven strategy or simply want to get up to speed on the latest in agentic AI, we’re here to help. Don’t miss your chance to meet with Mike Zinne, our Chief Experience Officer, or one of our AI for CX specialists to get personalized insights and guidance.
  • Live Demos of our AI-powered Conversation Studio. Find out how brands like Accor Hotels and Brinks Home are transforming their customer experience through agentic AI.
  • Immersive Experiences that highlight AR/VR’s potential to revolutionize CX.
  • Exclusive Giveaways including AR/VR headsets and iconic conference swag.

Why Quiq Leads the Pack

At Quiq, we believe AI can (and should) feel human. Our robust platform enables seamless communication across digital channels, boosting engagement while maintaining your brand’s voice.

Book Your Personalized Session with Quiq Now

Get ahead of the crowd and secure a one-on-one strategy session with a Quiq AI for CX expert. Whether you’re curious about leveraging automation or optimizing your workflows, we’ll arm you with actionable insights tailored to your team’s unique challenges. Book your meeting here.

Make the most of this opportunity by visiting us at Booth #1445 and witnessing how agentic AI can elevate your customer experience. Secure your meeting slot with Quiq today. Your next big CX breakthrough could be just a conversation away.

Author

  • Eliza Chisholm is the Global Director of Field Marketing at Quiq. With a background in field marketing and event management, she has orchestrated 300+ events—including global conferences, roadshows, and virtual summits—designed to drive impactful engagement, generate leads & pipeline acceleration, and create unforgettable brand experiences.

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