About Mark Kowal
Mark Kowal is an experienced marketing leader with a strong focus on product marketing and strategy in the technology sector, particularly in generative AI and contact center software. He has a proven track record of driving successful product launches, developing go-to-market strategies, and leading teams at companies such as Kore.ai, Genesys, and Verint, as well as at startups. Mark excels in creating compelling messaging and aligning value propositions with business goals while helping customers make practical decisions in implementing generative AI into their businesses.
How to Leverage Direct Messages on Instagram to Engage and Convert Shoppers
For eCommerce brands, the long-awaited arrival of automated business messaging on one of today’...
Instagram's New Messenger API - What It Is And How Your Business Can Use It
During their annual F8 Refresh conference, Facebook announced the Messenger API for Instagram has ex...
How Messaging Creates Seamless Credit Union Member Engagement
Prior to the pandemic, online and mobile banking already represented the...
5 Tips to Ramp Up Your Retail Business to Prepare for the Holiday Season
The holiday season is fast approaching, and retail businesses are preparing for another boom in sale...
How Chatbots for Customer Experience Deliver Results
Chatbots deliver results across a variety of industries. From retail to travel,...
Customer Service Tips: Facebook Messenger for Business
We can all agree that the advent of social media forever changed how consumers engage with companies...
5 Tips To Enhance eCommerce Customer Service
For many consumers, purchasing a product is about more than just the product itself. Consumer demand...
Top 6 Digital Customer Service Messaging Channels in 2020
The number of unique business communication channels has grown significantly and continues to expand...
Retailers Are Leaving Money On The...Tablet and Smartphone
The 2019 holiday season saw Cyber Monday break ecommerce records with $9.4 billion coming from onlin...
Digital Customer Engagement for Retail
As messaging continues to help spur retail growth, we've seen more companies look to this channel to...
Is AR Chat the New Retail Battleground?
Augmented reality or AR has been growing in popularity and has continued to evolve, even since the d...
Video: Authentication and Payments
Accessing financial records, certain account information, and other sensitive data requires you to a...
Quiq's Business Messaging Platform
Why Use Quiq?
Create a personalized experience for your customers across all of the digita...
Four Ways to Rise Above Channel Fatigue
Consider for a moment the many ways customers are inundated with a multitude of brands, all vying fo...