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Guide

Exploring 9 Transformative (and Totally Possible) Agentic AI Use Cases

What’s the very first step to transforming your customer experience with agentic AI? Understanding what’s truly achievable with this exciting (and kind of overwhelming — we get it!) technology.

This guide brings the art of the possible to life by exploring agentic AI across retail & eCommerce, travel & hospitality, and consumer services. We’ll dive into three progressively advanced use cases and a real-life success story for each sector, including:

  • Reservation modification agents
  • Cross-system rewards program orchestration
  • Predictive maintenance scheduling
  • And many more!

Download the guide now.

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Gartner predicts agentic AI will automatically resolve 80% of common customer service issues by 2029.1

Sounds cool, right? But what does this really mean? And how can CX leaders truly take advantage of agentic AI without first understanding what’s actually possible?

That’s where this guide comes in. While the nine use cases and customer examples presented are far from exhaustive, we hope they help bring agentic AI to life in your mind’s eye and inspire you to take the next step toward implementing this technology across your customer journey.

1: Gartner Newsroom

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