AI Agents are goal-oriented and can complete complex, multi-step tasks for use cases throughout the customer journey without hard-coded scripts. Using Process Guides, they redefine AI customer experience by handling use cases 24/7 from pre-sales to advocacy, in every customer-facing industry — including retail, consumer services, and travel and hospitality.
Trusted by leading CX-obsessed brands.
AI Agents
AI for the whole customer journey.
Build once, deploy everywhere.
When it comes to asynchronous messaging, you can build one AI Agent and deploy it across all your messaging, voice, and email channels.
Seamless handoffs to human agents.
For inquiries that need that human touch, smoothly hand them off to an agent working in Quiq’s Digital Engagement Center.
AI Agent success stories.
Learn how Brinks Home™ lowered cost per contact by 67%.
See how Spirit Airlines achieved a 40%+ automated resolution rate and 16% faster average conversation times.
Discover Roku’s path to 48% containment and a 33% drop in phone calls.
Download The Complete Agentic AI Buyer’s Kit for CX—your shortcut to clarity, confidence, and faster results with AI.
AI Assistants for Human Agents
Make every human agent your best.
While AI Agents handle most interactions, your human agents tackle complex and sensitive issues, ensuring AI customer experience is efficient while staying human-centered. Don’t leave them with outdated tools. AI Assistants are agentic AI-powered sidekicks that work alongside your team, suggesting responses to them, providing coaching, and automating cross-system tasks to improve efficiency, accuracy, and consistency.
Adaptive guidance through complex conversations and workflows.
Move beyond static scripts and pre-programmed response suggestions. AI Assistants use Quiq’s Process Guide-based cognitive architecture to provide contextualized and personalized guidance to human agents, including real-time coaching to ensure agents follow the right steps.
Automate entire cross-system CX workflows – not just responses.
Free your agents from manual, repetitive tasks. AI Assistants do more than just suggest what to say; they can act on the behalf of the human agent.
Unify your AI for CX on a single, enterprise-ready platform.
AI Assistants are built in AI Studio, using the same Process Guides, integrations, and AI resources (like knowledge bases and product catalogs) as your AI Agents. This ensures a consistent, efficient, and high-quality experience whether a customer is talking to an AI or human agent. Leverage different AI Assistants for different agent teams and use cases.
AI Assistant success stories.
See how this brand uses employee-facing AI to improve workflows and resolution.
Discover how AI led to an associate satisfaction rate of 4.82/5.
Learn how AI-powered summaries led to a 20% decrease in human agent conversation times.
AI Services
Apply the power of agentic AI to any digital touchpoint or CX workflow.
AI Services allow you to introduce automation with your existing data and integrations. They’re designed to elevate the AI customer experience by automating tasks across systems and at any digital touch point.
AI Services in action.
Analyze any customer interaction, regardless of where it happens. For example, an AI Service can run on every product review, identify patterns and trends, and even take action when appropriate. Here, the AI Service can trigger an email to the customer and flag a sizing issue to the right team.
Enhance traditional search on your site with the power of AI Studio to provide better, more accurate results to customer queries.
Automatically enrich and score incoming leads from your website, events, or partner systems. This AI Service evaluates lead quality based on company size, intent signals, and fit criteria. Then, it updates your CRM with a quality score and recommends next actions—like assigning high-value leads to your enterprise sales team while routing smaller opportunities to inside sales.
Why AI Agents?
Personalized experiences at scale.
Your customers receive responses tailored specifically for them — like your highest-performing customer service agent provides, only better. AI Agents instantly take into account historical data, business logic, account retrieval, and more to engage in truly personalized conversations.
Save with premium self-service.
AI customer experience lowers costs, including Cost Per Contact, because it can answer routine questions up front. Not only does this save human agents time so they can help customers with harder issues, but it also means you need fewer humans to scale. AI Agents also replace cold IVR deflection by collecting data and routing customers appropriately the first time, saving time for human agents.
Improve omnichannel customer experiences.
Deliver seamless multimodal customer experiences by seamlessly shifting conversations across channels. For example, customers can call to change a reservation and receive options via text, or move a return process from web chat to messaging to submit a photo.
Integrate AI Agents with your CX stack.
Quiq offers pre-built and custom integrations and APIs that allow you to fully incorporate your AI Agent into your business processes. From completing routine tasks to updating a reservation and processing returns, your AI Agent can solve issues like your best human agent.
Total AI and analytics visibility.
Far from a “black box,” Quiq’s AI Studio provides AI observability, while Quiq Insights features customizable, enterprise-grade analytics and reports. Only Quiq gives you a complete understanding of your AI and human agents’ effectiveness and rich conversation analytics.