At the recent Customer Response Summit in San Diego, I had the privilege of hosting a dynamic “Practitioner Pop-up” session with Execs In The Know. This think tank brought together CX leaders to tackle real-world challenges submitted by attendees, sparking some of the most meaningful conversations I’ve experienced at an event.
From gaining executive buy-in for AI projects to balancing automation with the human touch, the session highlighted five critical challenges facing CX leaders today. These discussions not only resonated with what we hear from our customers at Quiq, but also underscored the shared hurdles and opportunities in our industry.
I’ve recapped these key takeaways in a guest post for Execs In The Know, where I dive deeper into the insights and solutions shared during the session. I invite you to explore the full post and join the conversation: 5 Key Challenges CX Leaders Face Today: A Think Tank Recap.
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Mike Zinne is the Chief Experience Officer at Quiq, leading Client Services, Customer Support, Customer Success, Solution Consulting, and Professional Services. He lives by a simple business mantra: to make customer relationships more meaningful, personal, and productive. Before Quiq, Mike was the Chief Customer Officer at Outreach, the VP of Customer Experience at Zendesk, and the VP of Sales Consulting at Oracle where he led a team of more than 120. Mike has a proven track record of building and deploying world-class customer success teams. He has successfully managed global customer success organizations and thrives on delivering simple approaches to customer experiences. While his passion is customer delight, Mike has experience in a wide range of executive roles and is an asset in managing profitability and growth in SaaS organizations. Outside of work, he enjoys the great outdoors. Mike is an avid skier and loves summer water sports. You can also find him chasing around his two young children or hiking in the beautiful Pacific Northwest.
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