Quiq’s asynchronous web chat with Proactive AI means businesses can rely on automation to handle inquiries that would’ve otherwise been routed to human agents. This saves time and money, but it also means improved CX when your customers get their questions answered quickly — rather than waiting on hold.
The way customers find your business has changed.
Make it easy for them to message you.
Today’s customers expect fast, easy, and personalized communication on the channels they already use. By moving beyond a 1-800 number, you make it simpler to connect, reduce costs, and improve CSAT.
Start enabling business messaging channels.
Digital messaging channels are
better for the bottom line.
Not only is a native experience an improvement for consumers, but the asynchronous nature of
messaging also drives concurrency. That means higher resolution rates at a lower cost. It’s a win-win.
Save 20% of agents’ time responding to web chat.
Quiq makes voice more efficient, too.
For urgent or complex issues, voice is still the top choice. Quiq’s Voice AI delivers natural conversations, shifts easily to messaging, and integrates with your phone systems to unlock the power of omnichannel AI.
Quiq orchestrates a smooth transition to messaging channels when your customers contact you through:
Connect the physical and digital.
Quiq can intelligently move customers from physical touch points (e.g. in store, front desk) into native messaging channels you’ve enabled using QR codes, prioritizing where the customer prefers spending time.
- Customers get: A direct line to their preferred digital channels.
- Your business enjoys: Brand-building engagement and increased customer loyalty.
Outdated contact methods like email.
Quiq’s conversation starters can intelligently move email, web chat, and other self-service conversations into native messaging channels you’ve enabled, prioritizing where the customer prefers spending time.
Not only does this meet customer preference, but it deepens your relationship with them. For customers wanting to continue communicating with you via email, use Quiq’s Email AI to respond to them efficiently and quickly and drive unparalleled customer satisfaction.
Not only does this meet customer preference, but it deepens your relationship with them.
- Customers get: More convenient resolution that matches their channel preference.
- Your business enjoys: Higher CSAT and deeper customer relationships in addition to added revenue.
Expensive phone calls to support.
Offer your customers a more convenient option when they call up your customer care.
IVR deflection to business messaging channels drives efficiency and cost savings for your businesses. Customers also appreciate being able to access services faster, including through business text messaging. IVR deflection can be seamlessly integrated into Quiq’s Voice AI so you can offer AI assistance in any channel of choice.
- Customers get: A faster way to get in touch with your business.
- Your business enjoys: Significant cost savings from deflecting customers away from the most expensive channel—the phone.
Customers crave rich messages, too.
Apple Messages for Business
WhatsApp
Instagram
Facebook Messenger