Quiq may engage the following companies to carry out specific processing activities on behalf of our clients.
Quiq
Sub-processors
Depending upon our Customer’s choice of implementation options, Quiq may use the following sub-processors in its operations and services
| Sub-processor | Processing Location | Purpose |
|---|---|---|
| Amazon Web Services | US or EU | Customer may elect to have its tenant hosted in AWS in US or EU Utility cloud services such as log storage and indexing, serverless computing for client services |
| Anthropic Claude | Wordwide | AI cloud services such as AI models |
| Apple | Worldwide | Delivery of Apple Business Messages |
| Bandwidth | Worldwide | Delivery of text messages Voice call processing |
| DeepGram | US or EU | Audio processing, Speech to text (STT), Text to speech (TTS) |
| US | Corporate email & data storage Utility cloud services such as translation, web risk detection, data loss prevention |
|
| Google Gemini | Worldwide | AI cloud services such as AI models |
| Marketo, Inc. | US | Outbound email messages |
| Meta | Worldwide | Delivery of Messenger, Instagram and WhatsApp* messages |
| Microsoft Azure | US | Customer may elect to have its tenant hosted in Azure in US AI cloud services such as AI models |
| OpenAI | US | AI cloud services such as AI models |
| Sparkpost | US | Email delivery |
| Twilio | Worldwide | Delivery of text messages Voice call processing |
| China | Delivery of WeChat messages | |
| Zoom Video Communications, Inc. | US | Conference calls |
Quiq uses these sub-processors in the provisioning and maintenance of its services
| Sub-processor | Processing Location | Purpose |
|---|---|---|
| Salesforce | US | Customer Service ticketing |
| Slack | US | Team collaboration/communication |
*For Customers using WhatsApp’s apps, software, features, services and API’s, the WhatsApp Business Terms of Services and all other applicable terms, policies and documentation will govern. A copy of the WhatsApp Business Terms can be accessed at https://www.whatsapp.com/legal/business-terms.