Quiq wrote the AI Agent playbook for the world’s biggest brands, delivering huge cost savings and exceptional customer experiences.
Quiq vs. Decagon
If you’re evaluating Decagon competitors, take a closer look at Quiq.
If you’re only looking for a single AI Agent, have plenty of engineers, and don’t need additional channels, then Decagon can work for you. But if you are looking to create a customer experience that seamlessly works across the entire customer journey, then
Quiq is the AI platform that you need.
Quiq is the AI platform that you need.
"Quiq delivers on the outcomes that matter most: Exceptional customer experiences."
Adam Neale
Head of CS Governance
Why customers struggle with Decagon.
Disjointed customer experiences:
Decagon must hand-off customers to other systems for escalations.
Engineering bottlenecks:
Decagon’s system is too rigid, forcing business teams to rely on dedicated engineers for basic maintenance and updates.
Complex setups:
Customers must first manually update their data and knowledge base before the system can effectively train the AI.
Long time-to-value:
Requires months of technical integration before Decagon delivers measurable value.
Smooth hand-off between human and AI Agents.
Quiq provides a unified workspace where AI and humans work side-by-side. Context is shared, handoffs are invisible, and your human agents become “copilots” rather than cleanup crews.
Seamless movement between voice, text, and other channels.
In a single support call, Quiq users can talk, text, and back again, so customers get the best, most seamless experience to solve their issue.
Know exactly what the AI Agent is doing and why.
Your AI Agent is trained with easy-to-read operating procedures that we call Process Guides. At any time, you can see step-by-step each decision the AI Agent made, and easily update your operating procedures if it strays.
Launch your AI Agent without the data hassle.
With Quiq, you don’t have to wait until your knowledge base and content are perfectly organized before using AI Agents. We use AI-powered data restructuring to transform your data for you, so you can generate value immediately.
But how do I avoid hallucinations?
Quiq offers a proprietary Verify Claim feature that cross-references AI responses against your grounded data before the message is ever sent, preventing the kind of PR nightmares that keep C-suite leaders up at night.
Insights that drive quality.
Conversation Analysts analyze every interaction—whether handled by AI, a human agent, or both. Move past rigid analytics and create custom prompts and metrics that align with your specific business objectives.
Sierra AI vs. Quiq
| Agentic AI Capabilities |  |
 |
|---|---|---|
AI Agents on Voice, Chat, Email, Text. |
 |
|
AI Agents on WhatsApp, Apple Business Messenger, Google RCS. |
|
Through Zapier/other integrations
|
Easily customize your AI Agent to represent your brand with operating procedures, guardrails, personality/brand training, and more. |
|
with help from professional services
|
Channel switching – customers and agents can use voice, text, or any channel and can switch conversations between them without losing context (multi-modal). |
|
 |
AI Assistants to support human agents by suggesting next best actions, providing responses, and sharing insights. |
Either integrated or works natively with Quiq’s agent workspace
|
Integrated into other system
|
Agent Workspace for human agents to work with customers when calls are escalated from AI Agents. |
|
|
AI Services that create agentic workflows using APIs to automate tasks across the whole enterprise stack. |
|
|
AI Conversation Analysts to evaluate quality for both AI and human agents (scorecards, CSAT, etc.). |
|
Pulls data on human agents thru integrations; Templated reports; No customization
|
Agentic AI Capabilities
AI Agents on Voice, Chat, Email, Text.
AI Agents on WhatsApp, Apple Business Messenger, Google RCS.
Through Zapier/other integrations
Easily customize your AI Agent to represent your brand with operating procedures, guardrails, personality/brand training, and more.
with help from professional services
Channel switching – customers and agents can use voice, text, or any channel and can switch conversations between them without losing context (multi-modal).
AI Assistants to support human agents by suggesting next best actions, providing responses, and sharing insights.
Either integrated or works natively with Quiq’s agent workspace
Integrated into other system
Agent Workspace for human agents to work with customers when calls are escalated from AI Agents.
AI Services that create agentic workflows using APIs to automate tasks across the whole enterprise stack.
AI Conversation Analysts to evaluate quality for both AI and human agents (scorecards, CSAT, etc.).
Pulls data on human agents thru integrations; Templated reports; No customization
| Managing the AI Lifecycle | |
|
|---|---|---|
GET YOUR DATA AI-READY |
|
Content must be restructured manually
|
TRAIN THE AI AGENT |
|
|
SET GUARDRAILS |
|
Requires engineering
|
DRIVE YOUR OWN TESTING |
|
|
GET STEP-BY-STEP VISIBILITY |
|
Recently launched
|
LAUNCH & ANALYZE |
|
Templated reports; No customization
|
Managing the AI Lifecycle
GET YOUR DATA AI-READY
AI-powered data restructuring to get your product catalogs, knowledge bases, how-to manuals ready to train your AI Agent.
Content must be restructured manually
TRAIN THE AI AGENT
Easy-to-read process guides for the AI Agent to follow.
SET GUARDRAILS
Add guardrails and claim verification that double-check every AI Agent answer to ensure accuracy and keep the AI Agent on task.
Requires engineering
DRIVE YOUR OWN TESTING
Easily test the AI Agents reactions at scale: run 100s of simulations against common questions
GET STEP-BY-STEP VISIBILITY
Learn why the AI Agent did what it did; step-by-step visibility so you can fix it if it strayed.
Recently launched
LAUNCH & ANALYZE
Set up an AI Analysts to score your AI Agents, intuit CSAT scores, and make sure it’s doing its job.
Templated reports; No customization
Take control of your AI strategy today.
Don't leave your customer experience to chance. Partner with the platform that wrote the playbook on deploying AI Agents for the world's biggest brands.
Frequently Asked Questions (FAQs)
What are the best alternatives to Decagon AI for customer support teams?
When evaluating Decagon AI competitors, support leaders often look for platforms that offer faster time-to-value and less technical complexity. Quiq is considered one of the best alternatives to Decagon AI because it allows teams to go live in a fraction of the time. Unlike Decagon, which requires dedicated engineering resources, Quiq offers a no-code environment that empowers business users to manage AI agents without technical bottlenecks
How does Decagon AI pricing compare to Quiq?
Decagon AI pricing is often described as high and unpredictable. Their usage-based model can make budget forecasting difficult for many organizations. In contrast, Quiq offers transparent, predictable pricing models designed to scale with you, providing enterprise-grade power without the “black box” fees or massive upfront commitments associated with Decagon.
Why are companies looking for Decagon AI alternatives?
If you’re seeking Decagon AI alternatives, it may be to avoid long implementation cycles and heavy engineering dependencies. Decagon is not “plug-and-play” and requires a significant implementation period—sometimes months—before showing value. Teams choose Quiq to bypass this “heavy lift,” with a unified workspace that combines human and AI agents to deliver measurable ROI and improved CSAT scores almost immediately.