- Tuesday, September 9 2025
- 6:00 PM
Happy Hour at the Wilson Hotel Bar and Terrace (optional)
- 7:00 PM
Dinner at Tips Up
- Wednesday, September 10, 2025
- 8:00 AM
Breakfast in the Wilson Ballroom
- 9:00 AM
Welcome and Introductions
- 9:30 AM
Agentic AI for CX Keynote
- 9:55 AM
Customer Story: Bob’s Discount Furniture
- 10:25 AM
15-minute Break
- 10:40 AM
New Product Announcement
- 10:55 AM
Customer Story: Roku by Matthew Feinstein, Director of Product Management
- 11:25 AM
State of AI for CX Survey Results
- 12:00 AM
Lunch in the Wilson Ballroom
- 1:30 PM
Depart for Afternoon Activities
- 5:30 PM
Return from Afternoon Activities
- 7:00 PM
Dinner in the Wilson Hotel Ballroom
- Thursday, September 11 2025
- 8:00 AM
Breakfast in the Wilson Ballroom
- 9:30 AM
Welcome
- 9:35 AM
The Future of Customer Engagement with Apple Messages for Business
- 10:05 AM
Customer Story: Chamberlain by Tommy Mayfield, CX Shared Services Manager
- 10:35 AM
15-minute Break
- 10:50 AM
Art of the Possible: An Agentic AI Powered Customer Journey + Demos
- 11:30 AM
Agentic AI for Marketing & eCommerce + Demos
- 12:00 AM
Lunch in the Wilson Ballroom
- 1:00 PM
Transformation in Motion: Aligning People, Process, and AI for CX
- 1:40 PM
Unlocking Hidden Potential: Little-Known Tools to Boost Efficiency
- 2:00 PM
Customer Story: Ideal Image by Gary Courtney, Interim VP of Sales & Process
- 2:30 PM
15-minute Break
- 2:45 PM
Breakout Sessions (pick one)
Option #1 (Granite Room)Voice AI: Moving from Production to ScaleOption #2 (Whiskey Room)Analytics & Reporting: the Insights that Drive OptimizationOption #3 (Agate Room)Agentic AI for Growth: Driving Revenue with Automation - 3:30 PM
10-minute Break
- 3:40 PM
Quiq Product Vision and Roadmap
- 4:10 PM
Wrap Up & Thank you
- 4:15 PM
Ask the Experts (visit all 3!)
Granite RoomAsk Me Anything (about Quiq’s technology, that is)Whiskey RoomAnalytics & ReportingAgate RoomAgentic AI Services for CX - 5:00 PM
Break
- 6:30 PM
Dinner at The Waypoint