Optimize your guest service operations, while providing the perfect balance of concierge-grade self-service and irreplaceable human touch throughout the customer journey with Quiq’s custom-built AI agents and AI-powered Digital Engagement Center.
Agentic AI for Travel and Hospitality
Set a new standard for service with AI in hospitality.
Turning bookings and touch points into guest loyalty: Quiq-powered travel and hospitality use cases.
AI in hospitality and travel is easy when you can confidently put customer service on cruise control. With AI agents designed for highly personalized, on-brand guest interactions, your custom AI can handle complex, multi-step tasks. If escalation is needed, customers are smoothly transferred to a human agent with a full conversation summary, ensuring quick resolution without repetition.
Automatically confirm reservations, share details, and allow easy modifications or cancellations with instant answers—no holds, no hassle.
Impact: improved AI resolution and self-service rates, reduced AHT, and higher customer satisfaction (CSAT) scores.
Offer hassle-free guidance for processes like early check-in and late check-out, ensuring guests feel supported before, during, and after their stay.
Impact: higher CSAT scores and lower customer effort scores (CES).
Quickly log maintenance, housekeeping, or concierge requests with estimated resolution times and proactive updates.
Impact: faster resolutions, increased in-stay satisfaction, and reduced complaint rates.
Empower guests to manage their loyalty account independently – from balance update retrieval to reward redemption details and other account inquiries.
Impact: increased loyalty engagement, stronger member retention, and improved Net Promoter Score (NPS).
Offer personalized recommendations for upgrades, dining options, excursions, spa appointments, and more based on guest preferences and past interactions.
Impact: higher upsell conversion rates and increased revenue per booking.
Create a memorable travel experience by offering curated dining and attraction options that align with their preferences.
Impact: increased guest engagement rates and higher overall experience ratings.
Streamline lead intake for weddings, meetings, or group travel by gathering guest requirements and routing qualified leads to your sales team.
Impact: higher lead qualification rates, improved sales efficiency, and increased revenue from group bookings.
Leverage AI in hospitality to optimize pricing strategies based on demand forecasts, availability, and competitor analysis, ensuring maximum revenue per booking.
Impact: increased revenue, optimized pricing decisions, and improved demand forecasting accuracy.
