Exceptional customer experiences are built on trust—and the backbone of trust is uncompromising security. Our enterprise AI platform not only protects your data; it ensures controlled, risk-mitigated interactions. We designed it with best-in-breed security, reliability, and scalability, as well as AI and data governance to empower seamless, personalized CX at scale.
Trusted by leading CX-obsessed brands.
Unwavering security and compliance standards are part of our DNA.
Our security measures are robust, intensive, and ongoing. Why? Because security isn’t just a checkbox for us. It’s a culture woven into the fabric of our company and enterprise AI platform. From safeguarding data with encryption, both in transit and at rest, to rigorously maintaining compliance across industries, our defense-in-depth strategy ensures your organization is protected.
Comprehensive personnel security.
Our security posture is built upon the dedication and vigilance of our team. All Quiq employees and contractors undergo thorough background checks and mandatory security training. They are bound by comprehensive confidentiality agreements and adhere to our strict code of conduct. To further protect sensitive information, we maintain clear data classification and access policies, ensuring that access is restricted on an as-needed basis for employees to perform their job functions.
Strict compliance with UK and EU AI and data privacy regulations.
Quiq has a thriving customer base in Europe, and our platform is intentionally architected for stringent compliance with GDPR, the upcoming EU AI Act, and other region-specific data privacy mandates. We approach EU regulatory compliance with rigor and transparency, ensuring clients remain on the right side of evolving standards:
- Data residency and sovereignty: All customer data originating from Europe, including backups, is stored exclusively in secure, compliant data centers located within approved EU jurisdictions. This guarantees data never leaves the EU and meets stringent data sovereignty requirements.
- Data access and control: Data access, management, and deletion processes rigorously comply with user requests and legal mandates, upholding individual rights.
- Regulatory alignment: Through continuous audits and regular updates, every layer of our security framework is aligned with the latest UK and EU regulatory provisions, including those from the GDPR and the evolving EU AI Act.
Data center security solutions
We use Amazon Web Services (AWS) and Microsoft Azure to secure environments with end-to-end encryption in transit (TLS 1.2+) and at rest (AES-256).
World-class compliance standards
Our SOC 2 Type II certification and HIPAA compliance elevate trust with proven adherence to data security compliance requirements.
Defense in depth
A layered security approach guards your AI solutions. From regular penetration testing to real-time intrusion detection, we’ve got you covered.
Explore how we combine trust and innovation to secure your AI.
With Quiq, you don’t have to choose between progress and protection. You get both. Download our whitepaper to dig deeper into how we make AI secure.
Reliable and scalable for the enterprise.
Quiq’s enterprise AI platform is engineered for dynamic scalability and proven reliability, designed to grow seamlessly with your organization. We achieve this by leveraging auto-scaling capabilities and a microservices architecture, enabling each part of our infrastructure to scale horizontally as needed. Our commitment to resilience is further reinforced by a fault-tolerant design, with redundancy across three or more data centers in each region. For robust disaster recovery, data is continuously mirrored to geographically distinct locations, and our DR processes are regularly tested. This meticulous engineering ensures continuous, high-performance operations, which is why we’ve maintained 99.999% uptime for over 10 years.
Disaster recovery
Our comprehensive Disaster Recovery and Business Continuity Plans (DR/BCP) are rigorously tested and maintained to ensure continuous service availability, even amidst geographical disasters.
Fault-tolerant
Our platform is engineered for high availability and fault tolerance, leveraging a microservices architecture with redundant components across multiple nodes. This, combined with our redundant infrastructure across at least three data centers in each region, minimizes service disruption and ensures continuous operation.
Continuous security monitoring
We employ continuous security monitoring across our entire infrastructure to detect and respond to potential threats in real-time. This includes advanced threat detection, intrusion prevention systems, and 24/7 security operations, ensuring immediate alerts and rapid incident response.
Enterprise AI governance and secure LLM operations that support and protect growth.
From safeguarding sensitive client details to aligning with stringent regulatory expectations, Quiq’s robust AI data security and governance strategies deliver unparalleled accountability. We provide ethical, transparent, and effective data handling across your business, underpinned by comprehensive protection. Our approach to integrating Large Language Models (LLMs) is built on a foundation of privacy and data control:
No data retention
The LLMs we utilize never store or retain any customer data passed to them.
No training data use
We have rigorous contractual agreements in place with our LLM providers, explicitly prohibiting the use of any customer data for model training purposes.
Data stewardship
Your data in Quiq belongs exclusively to you. Quiq will never use your confidential information for any other purpose than to serve your business.
Stateless architecture
Our LLM integrations are designed to be stateless. We pass the context of the conversation to the LLMs on each turn, ensuring no persistent user data is stored within the model itself.
Reputable providers
We partner exclusively with leading, reputable LLM providers such as Azure, Google, and OpenAI, ensuring their high security and privacy standards align with ours.
