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The Essential Guide to Agentic AI Use Cases for CX

Get excited and inspired for your agentic AI journey by exploring real-world agentic AI use cases across industries, real-life companies, and maturity levels, including reservation modification agents, rewards program orchestration, and more.

Inside Roku’s Self-Service Success: Scaling CX with Agentic AI

Watch this on-demand webinar to hear directly from Roku’s Director of Product Management, Matthew Feinstein, about how the #1 streaming platform in North America uses agentic AI to deliver personalized, high-quality self-service at scale.

Frameworks to Identify + Evaluate Agentic AI Use Cases

Now that your creative juices are flowing, it’s time to pinpoint your first agentic AI use case — start by methodically defining potential initiatives with real impact, and then systematically assess and prioritize these opportunities using this framework.

Identifying and Evaluating Agentic AI Platforms for CX

Produced in partnership with AI CX consultancy VUX World, this guide clearly defines what makes an AI solution agentic to help CX leaders like you confidently select a platform with the latest and greatest cognitive architecture.

BONUS MATERIAL: The Ultimate Agentic AI for CX Solution Checklist
Whether you’re searching a vendor’s website or heading into a demo, this checklist “cheat sheet” features 30+ questions across 6 key categories to quickly narrow the playing field and accelerate your evaluation process.

Choosing the Right Agentic AI for CX Vendor: A Comparison Guide

We did months of research (so you don’t have to!) to clearly categorize the current AI for CX market based on the pros and cons of all the key players — now, you can easily compare and contrast the capabilities of each one.

Guide to Getting Your Company on Board with Agentic AI

The success of any agentic AI initiative depends on CX leaders’ ability to help teams understand what’s at stake, why they should care, and what to expect — prepare for every personality with this insightful (and entertaining) guide.

Sample Agentic AI for CX Solutions Request for Proposal (RFP)

Once you’re ready to move forward with your top AI for CX contenders, this RFP template will save you hours — it has everything you need to clearly communicate requirements, objectively score capabilities, and spot best-in-class responses.

Navigating the Agentic AI Lifecycle: A "Buy-to-Build" Strategy

If a “build vs. buy” debate is delaying your AI for CX evaluation process, this piece is for you — share it with your favorite technical teammate and discover how top organizations are getting the best of both worlds with a “buy-to-build” strategy.

3 Simple Steps to Prepare Your Data for Agentic AI

Too many CX leaders worry whether their data is “good enough” for an agentic AI agent, but with Quiq, all it takes is 4 fast and easy steps to optimize your knowledge bases and systems data for transformative agentic AI usage.

Quiq’s Crawl, Walk, Run Agentic AI Implementation Framework

Avoid scope creep, insufficient training, poor integration, and other common agentic AI for CX deployment pitfalls when you follow this strategic, phased approach built to balance CX innovation with practical AI implementation.

Ready to seriously upgrade
your CX strategy?