Get excited and inspired for your agentic AI journey by exploring real-world agentic AI use cases across industries, real-life companies, and maturity levels, including reservation modification agents, rewards program orchestration, and more.
The Agentic AI for CX Platform Buyer’s Kit
For weeks, you’ve been reading and thinking about what integrating agentic AI into your customer experience might look like. Now, it’s time to get serious about identifying the right agentic AI use case and vendor for your business.
There’s just one problem: Where the heck do you start!?
Navigating the rapidly growing, fast-paced, and highly technical agentic AI market is no small task. How do you know if a platform is really agentic? Which use cases make the most sense given your company’s resources and goals? How do you get your team (not to mention IT and legal) on board? What’s the fastest way to narrow down the playing field and hit the ground running?
Don’t worry — we’ve got you.
This carefully curated collection of assets has everything CX leaders like you need to find, evaluate, and select the right agentic AI for CX solution for their business. Here’s what’s included:
- Exploring 9 Transformative (and Tangible) Agentic AI Use Cases
- Inside Roku’s Self-Service Success: Scaling CX with Agentic AI
- Frameworks to Identify + Evaluate Agentic AI Use Cases
- Identifying and Evaluating Agentic AI Platforms for CX
- The Ultimate Agentic AI for CX Solution Checklist
- Choosing the Right Agentic AI for CX Vendor: A Comparison Guide
- Guide to Getting Your Company on Board with Agentic AI
- Sample Agentic AI for CX Solutions Request for Proposal (RFP)
- Navigating the Agentic AI Lifecycle: A “Buy-to-Build” Strategy
- 3 Simple Steps to Prepare Your Data for Agentic AI
- Quiq’s Crawl, Walk, Run Agentic AI Implementation Framework
Inside Roku’s Self-Service Success: Scaling CX with Agentic AI
Watch this on-demand webinar to hear directly from Roku’s Director of Product Management, Matthew Feinstein, about how the #1 streaming platform in North America uses agentic AI to deliver personalized, high-quality self-service at scale.
Frameworks to Identify + Evaluate Agentic AI Use Cases
Now that your creative juices are flowing, it’s time to pinpoint your first agentic AI use case — start by methodically defining potential initiatives with real impact, and then systematically assess and prioritize these opportunities using this framework.
Identifying and Evaluating Agentic AI Platforms for CX
Produced in partnership with AI CX consultancy VUX World, this guide clearly defines what makes an AI solution agentic to help CX leaders like you confidently select a platform with the latest and greatest cognitive architecture.
BONUS MATERIAL: The Ultimate Agentic AI for CX Solution Checklist
Whether you’re searching a vendor’s website or heading into a demo, this checklist “cheat sheet” features 30+ questions across 6 key categories to quickly narrow the playing field and accelerate your evaluation process.
Choosing the Right Agentic AI for CX Vendor: A Comparison Guide
We did months of research (so you don’t have to!) to clearly categorize the current AI for CX market based on the pros and cons of all the key players — now, you can easily compare and contrast the capabilities of each one.
Guide to Getting Your Company on Board with Agentic AI
The success of any agentic AI initiative depends on CX leaders’ ability to help teams understand what’s at stake, why they should care, and what to expect — prepare for every personality with this insightful (and entertaining) guide.
Sample Agentic AI for CX Solutions Request for Proposal (RFP)
Once you’re ready to move forward with your top AI for CX contenders, this RFP template will save you hours — it has everything you need to clearly communicate requirements, objectively score capabilities, and spot best-in-class responses.
Navigating the Agentic AI Lifecycle: A "Buy-to-Build" Strategy
If a “build vs. buy” debate is delaying your AI for CX evaluation process, this piece is for you — share it with your favorite technical teammate and discover how top organizations are getting the best of both worlds with a “buy-to-build” strategy.
3 Simple Steps to Prepare Your Data for Agentic AI
Too many CX leaders worry whether their data is “good enough” for an agentic AI agent, but with Quiq, all it takes is 3 fast and easy steps to optimize your knowledge bases and systems data for transformative agentic AI usage.
Quiq’s Crawl, Walk, Run Agentic AI Implementation Framework
Avoid scope creep, insufficient training, poor integration, and other common agentic AI for CX deployment pitfalls when you follow this strategic, phased approach built to balance CX innovation with practical AI implementation.