In 2025, AI for CX is no longer a luxury — it’s a competitive necessity. Recent data suggests over 60% of CX leaders already use AI to improve human agent effectiveness, deliver personalized experiences, and employ real-time problem solving to drive quantifiable results. Yet, still only a fraction report tangible success. So what’s the secret?
In this informative 100+ page guide, you’ll discover actionable tips, expert insights, detailed frameworks and 12+ tools and templates for how to manage change, accelerate adoption and maximize the impact of AI to drive real CX results. You’ll learn about:
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- Top misconceptions about adopting AI for CX, and common pitfalls to avoid
- AI-readiness self-assessment tool (see how your score stacks up!)
- A step-by-step Agentic AI use case selection checklist and framework
- 9 best practices for choosing the right solution for your business (and vendor evaluation scorecard template)
- 13 metrics and KPIs to benchmark AI success, and how to calculate ROI
- Getting started checklist and 6 key steps to ensure speed to impact
- And much more!