Not only does your presence on WhatsApp allow you to be where more of your customers are, but they’re more likely to be more pleased with their engagements with you. How do we know? Because CSAT on WhatsApp experiences tends to be higher than others—as is the channel’s survey completion rate.
WhatsApp for Business
Create better CX
by connecting with customers on
WhatsApp for Business.
Why choose Quiq + the WhatsApp business API?
WhatsApp’s business API empowers companies like yours to connect with over 2 billion users worldwide on a platform they love. When you partner with Quiq, we bring messaging expertise, best practises, and AI to the table—so you can take your WhatsApp messaging to the next level of efficiency and profitability.
Increase efficiency + CSAT with WhatsApp.
An API intended for scaling.
WhatsApp’s business API is a programmatic language interface that allows your business to reach more prospects and customers in more places. When considering implementing the API, it’s important to remember what it’s best at doing for your business—creating a presence and reaching more people—so you can determine if it’s the right solution for you.
Get your guide to conversational
commerce with Meta.
Open a new door to customer connection.
WhatsApp allows your company to create a business profile, which can help customers find your website, contact info, and other important information. By being front and centre on WhatsApp, you’re extending an invitation to customers and meeting them where they are. When you partner with Quiq, your business can offer the channel without creating more work for agents.
Assessing the need for a partner.
WhatsApp offers two ways businesses can directly integrate the API to create experiences—either on your own servers or in the cloud. The other route is to partner with a business solution provider like Quiq. We’ll host the API for you and set up all required assets. Unless you have a full team ready to build everything in house, it is usually most efficient (and ultimately more profitable) to go with Quiq.
Start scaling your conversations by using WhatsApp for Business.
Think about it from your agents’ perspective.
Not only do we handle all the logistics for you, but we offer a slick Conversational AI Platform so your agents can see conversations that come in from WhatsApp along with those from other channels. AI is an important factor here, as we design automation that fields repetitive inbound messages, so your customer service agents can focus on more complex enquiries.