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ON-DEMAND WEBINAR

Take Your Omnichannel CX to New Heights: How Spirit Airlines Is Upgrading Self-Service with Agentic AI

Feeling like your brand’s current self-service experience simply doesn’t meet modern consumer expectations? Fear not, Spirit Airlines has just the ticket for meeting customers wherever they are and giving them the first-class service they deserve!

Join us for an inside look at how Spirit Airlines is actively migrating its menu-based self-service experience to agentic AI agents capable of having conversational, contextual, and personalized interactions across voice, web chat, and digital channels. You’ll learn how Spirit harnesses agentic AI to:

  • Achieve a 40%+ automated resolution rate, 20% reduction in average conversation times, and other key results
  • Handle nuanced requests and multi-turn conversations without menus or pre-defined flows
  • Autonomously change flights, check bags, and complete other complex tasks across systems
  • Create a true omnichannel experience by switching between Voice, SMS, and other channels without losing context
  • Improve human agent efficiency with seamless escalations and conversational summaries
  • Gain an accurate, unified view of cross-channel AI agent interactions for easy reporting and optimization

Hear directly from Vanessa Hardy-Bowen, Director of Guest Care & Contact Centers at Spirit Airlines, and discover what agentic AI can do for your customer experience.

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Speakers

Vanessa Hardy-Bowen
Director, Guest Care & Contact Centers
Spirit

Vanessa is a senior leader with a passion for redefining customer experiences. With a background in contact centers, she has spent her career uncovering the value in customer interactions and transforming them into insights that drive business decisions. 

Her journey into AI was challenging, requiring technical acumen and a growth mindset. Vanessa blends her love of data and analytics with operational wisdom to guide organizations through the AI-powered customer experience landscape. She emphasizes the importance of aligning technology with processes to unlock potential. 

Vanessa’s influence extends beyond the contact center, shaping enterprise-wide strategies that ensure sustainable growth. She is a trusted leader in driving AI initiatives that are innovative and human-centric. Her leadership philosophy is centered around continuous learning, evolution, and winning together.

Max Fortis
Product Manager
Quiq

Max Fortis is a product manager at Quiq, and has been working in the conversational AI and messaging space for the last half decade. Prior to joining Quiq, Max worked as both a product manager and UX designer at Snaps, an enterprise conversational AI company.

Maile Chong
AI Engineer
Quiq

Maile is an experienced implementation and enablement leader based in Bozeman, Montana. Since joining Quiq in 2019, she has led the Spirit Airlines account from its inception, helping drive innovation and long-term success across Al Agent and Agent Assist initiatives. 

Now part of Quiq’s Al Engineering team, Maile brings deep expertise in product delivery and cross-functional collaboration. She’s passionate about creating efficient, guest-focused solutions and building lasting client partnerships.