BOZEMAN, Mont., June 26, 2024 – Quiq, the leader in customer-centric Artificial Intelligence (AI) for Customer Experience (CX), has been selected as the winner of the “Best Chatbot Solution” award for its customer-facing AI Assistants in the 7th annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies, and products in the global AI market today.
“Quiq harnesses true personalization at scale to build digital AI Assistants for brands across all modern channels, including voice,” said AI Breakthrough Managing Director Steve Johansson. “Labor challenges such as turnover, rising costs, and a rollercoaster economy make human customer service a pain point. Agents need to focus on high-value interactions that require human intuition and judgment. Quiq combines LLMs with semantic search, a brand’s knowledge sources, and other technologies to provide a custom AI Assistant that can answer the most frequently asked questions across all messaging touchpoints, making them invaluable.”
Quiq’s AI Assistants combine award-winning AI innovation with decades of CX expertise to create a seamless customer journey across voice and digital channels. Built with the latest AI advancements, security-first guardrails, and a brand’s data repositories, the Assistant ensures consistent, accurate, and on-brand responses. Quiq takes a security-first approach, which includes proprietary security tactics, fact-checking, and more, to mitigate brand risks and maintain data privacy compliance. Each custom Assistant features automation for rapid escalation as needed and can be programmed to answer pre-sales questions, qualify interest, surface relevant products, and complete transactions, resulting in more sales, higher CSAT scores, and happier agents. Brands have three options for building an AI Assistant with Quiq:
- Enable the Quiq CX and AI experts to build a custom AI Assistant on behalf of the brand;
- Independently build an AI Assistant in Quiq’s AI Studio, leveraging all of the tools, rules, and guardrails developed and perfected by the Quiq experts;
- Collaborate with the experts at Quiq to co-create an AI Assistant.
“Building a customer-facing assistant powered by generative AI can be daunting, especially when you consider all of the potential risks, which is why Quiq has done all the heavy lifting for brands,” said Quiq CEO and Founder Mike Myer. “We’ve mastered combining the logic of generative AI with a brand’s trusted data sources and extensive safeguards so enterprises can finally feel confident in making AI Assistants a dominant part of their CX strategy. We’re grateful to the AI Breakthrough Award judges for recognizing the hard work and innovation that went into creating the next generation of AI Assistants that empower AI and human agents to focus on what they do best across channels and throughout the customer journey.”
The mission of the AI Breakthrough Awards is to honor excellence and recognize the innovation, hard work, and success in a range of AI and machine learning-related categories, including Generative AI, Computer Vision, AIOps, Deep Learning, Robotics, Natural Language Processing, industry-specific AI applications and many more. This year’s program attracted more than 5,000 nominations from over 20 countries worldwide.
About Quiq
Quiq is an AI for CX platform and the leader in customer-centric AI for CX. Quiq creates best-in-class solutions that enable seamless customer journeys across digital and voice channels and between AI assistants and humans. Built by CX and AI experts, Quiq delivers on the promise of generative AI by driving revenue, reducing costs, and improving CX outcomes. With Quiq’s AI Studio, enterprise brands get the best of “build” with control and customization, and the best of “buy” with expert assistance, security, and scalability. The world’s leading brands, including Terminix, Volvo, and IHG Hotels & Resorts, trust Quiq to improve CX outcomes. Learn how your team can be their best https://quiq.com/.
About AI Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in Artificial Intelligence technologies, services, companies, and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including Generative AI, Machine Learning, AI Platforms, Robotics, Business Intelligence, AI Hardware, Computer Vision, and more. For more information visit AIBreakthroughAwards.com.
Tech Breakthrough LLC does not endorse any vendor, product, or service depicted in our recognition programs, and does not advise technology users to select only those vendors with award designations. Tech Breakthrough LLC recognition consists of the opinions of the Tech Breakthrough LLC organization and should not be construed as statements of fact. Tech Breakthrough LLC disclaims all warranties, expressed or implied, concerning this recognition program, including any warranties of merchantability or fitness for a particular purpose.
Quiq Media Contact
Allyson Scott