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QuiqQuiq

Digital Engagement Center

All your asynchronous channels in one
AI-powered workspace.

Built for every messaging channel.
Designed for human agents and managers.

Quiq’s Digital Engagement Center brings web chat, SMS and all your digital channels into a single AI-powered human agent workspace. With all the features and capabilities you expect in a contact center, but purpose-built for asynchronous messaging.

Robust agent response tools.

AI assistants for human agents.

Meet your agents’ trusted co-pilot. AI assistants join your human agents for every customer interaction, providing real-time coaching, as well as recommendations and responses based on the context provided and existing information with your CX stack (knowledge base, case history, CRM, etc.). They can also take action on behalf of a human agent, like automating a return submission, to accelerate time to resolution. Learn more.

Save agent work time
Lower average handle time
Reduce new agent ramp time
Improve customer and agent experience
Increase response quality

Quiq Compose

Turn quick, informal drafts into polished, empathetic responses. Powered by AI and kept on-brand with guardrails, it turns human agent input into polished messages, enabling faster, higher-quality communications.

Improve agent satisfaction
Reduce headcount costs
Accelerate response time

Message Catalog

In Quiq, your human agents can leverage predefined responses, along with engaging rich messaging features like carousel cards, payments, authentication, and much more.

Lower average handle time
Improve conversion rates
Boost CSAT

Quiq Translations

With Quiq Translations, your agents can respond to customers in their native tongues without needing to be fluent. We support all left-to-right and right-to-left languages. Learn more.

Greater efficiency
Enhanced brand trust
Boost CSAT/NPS

Even the most complex workflows just work.

Quiq streamlines intricate workflows with enterprise-grade agentic AI and automation. Prioritize high-value customers, escalate issues easily, or direct conversations to the right agent or AI—all with configurable workflows built for efficiency.

Queries go to the right agent the first time, increasing speed and accuracy.

Reduce customer wait times by dynamically balancing workloads.

Automate personalized experiences with granular, configurable rules.

Move callers who don’t want to wait on hold into asynchronous messaging instead. Learn more.

Dynamically customize the experience for your human agent, from the information they see to the AI assistant they use – all based on the conversation context. Your customers’ issues aren’t one size fits all, so your agents’ workspace shouldn’t be either.

Faster support
Improve quality
Boost CSAT

Ready to seriously upgrade your CX strategy?

Book demo

Conversations that fit your customers’ lives.

Our all-in-one Digital Engagement Center is designed for asynchronous conversation management, making it easy for human agents to help multiple customers simultaneously, while allowing customers to interact at their own pace without switching agents or losing progress.

Pause and restart conversations seamlessly, while agents focus on others.

Prioritize active customers and ensure timely follow-ups.

Leverage AI-created summaries to quickly onboard agents to customer histories.

Boost customer loyalty
Increase efficiency
Improve your CX

Elevate every interaction. Together.

Reduce agent stress and improve performance with real-time coaching tools that overcome challenges before they become problems.

Empower agents with behind-the-scenes teamwork on tough cases.

Monitor, guide, or even take over conversations with tools that prioritize both customer and agent success.

Optimize agent performance
Reduce agent turnover
Make your customers happier

Get the data to drive decisions.

With Quiq’s Agent Insights module, it’s painless to track performance and find opportunities for improvement across AI and human agents. From agent and queue insights to team comparisons and productivity analytics, you’ll have dynamic, customizable reporting to empower managers with actionable insights.

Get instant answers to questions like:

  • “Who’s my most productive agent?”
  • “How do I optimize my staffing?”
  • “What tools should agents use more effectively?”
Learn more

No need to rip and replace.

Log into our Digital Engagement Center directly or embed the UI within your existing CRM. Pre-built and custom integrations give human agents the full picture, ensuring personalized service.

Explore our out-of-the-box integrations:

Fast integration in the CX stack preserves your current processes.

Access real-time, third-party data for smarter, faster responses.

Human agents receive a conversation summary whether the customer is transferred from voice or an asynchronous channel.

Native integrations with Stripe and other major processors allow your agents to securely process transactions over messaging channels. Learn more.

Integrating AI assistants directly into your CRM makes them a native, fully empowered component – no separate ‘legacy AI’ or limited, incomplete integrations.

Fast return on investment
Custom integration friendly
Infinite scalability

See Quiq’s Digital Engagement Center for yourself.

Book demo

Related Resources

Learn about secure payment integrations.

Explore the digital channels we support.

Discover Quiq’s surveys.