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Quiq

Business Messaging Channels

Meet your customers
where they are. 

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The way customers find your business has changed.
Make it easy for them to message you.

By being available outside of that 1-800 phone call very few of your customers want to make, you’re
meeting consumer preference with contact methods that are also cheaper for your business.

Customers crave rich messages, too.

Forrester report

The State of Conversational AI
Read the report

Digital messaging channels are
better for the bottom line.

Not only is a native experience an improvement for consumers, but the asynchronous nature of
messaging also drives concurrency. That means higher resolution rates at a lower cost. It’s a win-win.

Save 20% of agents’ time responding to web chat.

Quiq’s asynchronous web chat with Proactive AI means businesses can rely on automation to handle inquiries that would’ve otherwise been routed to human agents. This saves time and money, but it also means improved CX when your customers get their questions answered quickly — rather than waiting on hold.

Quiq makes voice more efficient, too.

Customers choose communication channels based on their needs. For urgent, complex, or emotionally charged issues, voice remains a top choice. Quiq’s next-gen Voice AI delivers smarter, more natural conversations, meeting customers where they are while cutting costs for your business. Seamlessly integrating with your current phone systems, Quiq accelerates the benefits of omnichannel AI, outpacing traditional single-channel solutions.

Quiq orchestrates a smooth transition to messaging channels when your customers contact you through:

Connect the physical and digital.

Quiq can intelligently move customers from physical touch points (e.g. in store, front desk) into native messaging channels you’ve enabled using QR codes, prioritizing where the customer prefers spending time.

  • Customers get: A direct line to their preferred digital channels.
  • Your business enjoys: Brand-building engagement and increased customer loyalty.

Outdated contact methods like email.

Quiq’s conversation starters can intelligently move email, web chat, and other self-service conversations into native messaging channels you’ve enabled, prioritizing where the customer prefers spending time.

Not only does this meet customer preference, but it deepens your relationship with them. For customers wanting to continue communicating with you via email, use Quiq’s Email AI to respond to them efficiently and quickly and drive unparalleled customer satisfaction.

Not only does this meet customer preference, but it deepens your relationship with them.

  • Customers get: More convenient resolution that matches their channel preference.
  • Your business enjoys: Higher CSAT and deeper customer relationships in addition to added revenue.

Expensive phone calls to support.

Offer your customers a more convenient option when they call up your customer care.

IVR deflection to business messaging channels drives efficiency and cost savings for your businesses. Customers also appreciate being able to access services faster, including through business text messaging. IVR deflection can be seamlessly integrated into Quiq’s Voice AI so you can offer AI assistance in any channel of choice.

  • Customers get: A faster way to get in touch with your business.
  • Your business enjoys: Significant cost savings from deflecting customers away from the most expensive channel—the phone.