Quiq’s Salesforce Integration

Powerful customer messaging solution for Salesforce

Easily integrate messaging into your business

With Quiq’s Salesforce integration, messaging channels like text, chat, and social are managed within the existing agent workspace alongside relevant object data to give both the agent and customer a better experience.

Messaging integration to power your growth

Start messaging from within Salesforce and make customer engagement easier. Plug-in messaging and see how Quiq will improve customer experiences and drive new business on all the messaging channels your customers are using.


Messaging Channels

Customers want to reach you where they are.  The multitude of ways include text messaging, chat, Facebook Messenger, Twitter, Apple Business Chat, and Google Rich Business Messaging to name a few, and our Salesforce integration supports them all.

Rich Messaging

Messaging isn’t just text.  Customers respond because the experience is better with rich messaging channels like Apple Business Chat and Google Rich Business Messaging (RBM).

Bots

Tied seamlessly into the messaging experience, bots are the perfect assistant for your agents and customers providing support when needed. Quiq bots and third-party bots can all work together to help agents and serve customers better.

The Quiq integration was incredibly easy. Quiq fits right inside the Salesforce.com desktop, so agents can handle all channels in one interface.

– Vice President, Customer Relations

Multi-Channel Messaging – Made for Agents

A Salesforce integration with Quiq will make your agents faster and more productive.  Upgrade your Salesforce investment to deliver better customer experiences and get your agents up and running in no time.


Keep the conversation in Salesforce

Your agents are already familiar with Salesforce so connecting Quiq makes it easy for agents to focus on what they do best, servicing your customers.

Link conversations to cases

Don’t make your agents look for customer information.  With Quiq, all their customer data is in one place for them to have the most up-to-date information alongside their customer messaging conversations.

Save contact data in Salesforce

Never miss a data point. Keep customer messaging engagements in Salesforce so your agents and managers can easily report on your customers full interaction history by having their most important information all in one place.

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