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ROI CalculatorMarciela Ross2021-02-04T17:19:02-07:00


Step 1 of 3 - Goals

33%
  • First, a few questions to help us understand your goals.

  • Customer Service Inputs


  • Now, let's look at your call volume and how much each of those calls cost (it's okay to use estimates).




  • Now, let's look at your online traffic and conversion rates (it's okay to use estimates).



  • Annual Call Volume.

    Please enter your estimated annual call volume.


  • Cost Per Call

    Enter a number that represents the cost of your inbound calls or use the default value given.


  • Chat Deflection Rate

    Based on what we've seen from Quiq clients, this is the % of inbound calls deflected by implementing Chat, represented in decimal form.

  • SMS/Chat Deflection Rate

    Based on industry knowledge and what we've seen from Quiq clients, this is how many inbound calls can be deflected from implementing SMS and Chat, represented in decimal form.

  • eCommerce Inputs

  • Annual Desktop Traffic

    Please enter your estimated annual desktop traffic. (Total mobile traffice minus your mobile traffic)


  • Annual Mobile Traffic

    Please enter your estimated annual mobile traffic


  • Current Digital Conversion Rate

    Please enter your desktop conversion rate in decimal form or use the default value. (ex. 4.3% = .043)


  • Average Shopping Cart Value

    Please enter the average cart value


  • Estimated Average Margin

    Please enter your estimated average margin as a decimal (ex. enter 40% as .40)


  • Digital Cart Uplift

    Flawless digital communication allows cross-selling and upselling. Enter the expected lift you'll see in your average cart value from better engagement or use the default value. (ex. 20% = .20)


  • Engagement rate for chat and SMS Low
  • Engagement rate for chat and SMS High
  • Please enter your email to see your results.
  • ROI ANALYSIS

    Here's an overview of the benefits you could expect from your investment. Want to talk through these numbers? Let's set up some time to talk.
  • Annual Inbound Calls

    You indicated this as your estimated annual volume


  • Cost Per Call (Lowest Value)

    Just to be conservative, we'll use the lowest cost per call in our analysis


  • Potential Calls Deflected

    This range represents the potential number of calls that could be deflected to a digital channel

  • Potential Call Deflection Savings

    This represents how much you could save based on the lowest cost per inbound call to your contact center. This is how much you could potentially save by shifting calls away from the expensive phone channel.

  • Potential ROI

    Based on the numbers you provided, this is the potential % return you could expect to see based on your investment in your digital transformation. Let's talk!

  • ROI calcs using default cost of quiq

  • % increase or decrease
  • % increase or decrease
  • % increase or decrease
  • % increase or decrease
  • % increase or decrease
  • % increase or decrease
  • ROI Display for eCommerce

  • Annual Desktop Traffic

    You indicated this as your estimated annual desktop traffic.


  • Annual Mobile Traffic

    You indicated this as your estimated annual mobile traffic.


  • Digital Metrics applicable to all scenarios

    These fields should display no matter which channel option the user chooses.
  • Avg. Shopping Cart Value

    You indicated this as your estimated average shopping cart value


  • Margin

    You indicated this as your estimated average margin


  • Digital Lift Calcs

  • Shopping Cart Lift

    This as your estimated digital uplift or, the amount average cart value will increase due to increased engagement


  • Incremental SMS Benefits

    These fields represent the low and high end for conversions and revenue for SMS only.
  • Incremental SMS Conversions

    Based on industry benchmarks, you can expect to see an conversion increase within this range

  • Incremental SMS Revenue

    You indicated this as your estimated digital uplift or, the amount avg cart value will increase due to increased engagement

  • Incremental Chat Benefits

  • Total Incremental Chat Conversions

    Based on industry benchmarks, you can expect to see an conversion increase within this range

  • Incremental Chat Revenue

    You indicated this as your estimated digital uplift or, the amount avg cart value will increase due to increased engagement

  • Quiq Investment Fields

  • ROI on SMS

    This is the return on investment you can expect from an investment in messaging. Note: These represent % increase or decrease

  • % increase or decrease
  • % increase or decrease
  • % increase or decrease
  • % increase or decrease
  • ROI on Chat

    This is the return on investment you can expect from an investment in messaging. Note: These represent % increase or decrease

  • % increase or decrease
  • % increase or decrease
  • % increase or decrease
  • % increase or decrease
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