2020 Retail Mobile Trends Report

The Future of Mobile Retail

Sapio Research surveyed over 200 retailers like you to understand how mobile fit into their strategies. Here are a few of the results:

  • 56% of retailers say consumers engage with them today over text messaging
  • On average, 42% of sales are made through mobile devices like smartphones
  • 54% of retailers admit they are not fully prepared to meet consumer demand for mobile interactions

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