Retailer Expanded Service Options
When outdoor gear and apparel retailer evo started to use messaging for customer service, it caught the eye of Internet Retailer. Read how this retailer expanded service options and improved agent productivity while keeping on increasing revenue.
Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with friends and family. With Quiq, customers can engage with companies via SMS/text messaging, Facebook Messenger, Web Chat, In-App, and Kik for help with their pre-sales and post-sales questions. In return, companies get a digital engagement platform to communicate with customers. Learn more about Quiq today at quiq.com.