Contact centers have gone “Next Gen”. The proliferation of social media and mobile devices, coupled with ever-increasing customers expectations, have changed the way companies must provide service. Nothing has made this reality more clear than the use of messaging as a customer service channel.
Messaging has had an impact on so many aspects of the contact center. We’ve written about these impacts in previous articles such as “How Messaging fits Into the Contact Center” and “5 Surprising Ways Messaging Can Change Your Business.”
Quiq is excited to bring this topic to the forefront at Oracle’s Modern Customer Experience (MCX). The goal of MCX is to help marketing, sales, commerce, and service professionals differentiate and win with connected, unforgettable customer experiences. Mike Myer, Quiq’s CEO, will be presenting alongside Pier 1 Sr. Manager of Customer Relations Laurie Simpter on Wednesday, April 22, from 3 pm – 3:45 pm and again from 6:30 pm to 6:50 pm in the Partner Expo Hall.
Attendees will hear first-hand how adopting Quiq Messaging into the contact center ecosystem is changing the way customers engage. Quiq messaging has blended seamlessly into the Oracle Service Cloud desktop, ensuring higher efficiency and productivity. Customers such as Barnes & Noble, Booker, Gogo, Office Depot, and Pier 1 are experiencing a shift in how their customers contact them, deflecting calls away from traditional channels such as phone and email.
We know this event is going to be hoppin’, so we created an event page to help you find us. If you’re attending Oracle MCX, make sure to stop by and see us.
If you’re not attending, but want to learn how you can easily deliver the modern customer experience by connecting with your customers through SMS/text messaging, web chat, and social media, then contact us for a short demo.
Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with our friends and family. With Quiq, customers can now engage with companies via SMS/text messaging, Facebook Messenger, Web Chat, In-App, and Kik for help with their pre-sales and post-sales questions. Learn more about Quiq today at quiq.com.