When it comes to implementing agentic AI, the possibilities are endless — which makes the process both absolutely exhilarating and totally overwhelming for most CX leaders.
Fortunately, this use case identification and evaluation blueprint has everything you need to pinpoint your first (or next!) high-impact agentic AI initiative with a realistic chance of success, including:
- A 5-step use case identification checklist.
- A 4-dimension use case evaluation framework.
- A scoring rubric with recommended next steps.
