Forrester Webinar Recording: Connecting with Messaging and Bots

Forrester Webinar Replay: Connecting with Messaging and BotsRoy Hegger2019-04-18T11:40:58-06:00

<img src=https://www.quiq-cdn.com/wp-content/uploads/2019/01/Quiq_Logo-YGB-White-horizontal-1.png width=107 height=40 alt="Quiq logo with white brand text" title=Quiq_Logo-YGB-White-horizontal class="img-responsive wp-image-11147">

Forrester_Mobile_Animated_2

<img width=540 height=737 alt=Forrester_Mobile_Animated_2 title=Forrester_Mobile_Animated_2 data-srcset="https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Mobile_Animated_2-200x273.png 200w, https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Mobile_Animated_2-400x546.png 400w, https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Mobile_Animated_2.png 540w" data-src=https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Mobile_Animated_2.png data-sizes="(max-width: 900px) 100vw, 540px" class="img-responsive wp-image-14550 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src=https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Mobile_Animated_2.png width=540 height=737 alt=Forrester_Mobile_Animated_2 title=Forrester_Mobile_Animated_2 class="img-responsive wp-image-14550" srcset="https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Mobile_Animated_2-200x273.png 200w, https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Mobile_Animated_2-400x546.png 400w, https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Mobile_Animated_2.png 540w" sizes="(max-width: 900px) 100vw, 540px">

<img width=300 height=48 alt="Green Forrester logo" title=Forrester_Logo_MessagingCustomers data-srcset="https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Logo_MessagingCustomers-200x32.jpg 200w, https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Logo_MessagingCustomers.jpg 300w" data-src=https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Logo_MessagingCustomers.jpg data-sizes="(max-width: 900px) 100vw, 300px" class="img-responsive wp-image-14461 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src=https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Logo_MessagingCustomers.jpg width=300 height=48 alt="Green Forrester logo" title=Forrester_Logo_MessagingCustomers class="img-responsive wp-image-14461" srcset="https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Logo_MessagingCustomers-200x32.jpg 200w, https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Logo_MessagingCustomers.jpg 300w" sizes="(max-width: 900px) 100vw, 300px">

| Webinar Recording

Featuring

<img width=180 height=100 alt="Brinks Home Security logo with blue text and transparent background" title=Brinks_Logo_color data-src=https://www.quiq-cdn.com/wp-content/uploads/2019/02/Brinks_Logo_color.png class="img-responsive wp-image-13259 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src=https://www.quiq-cdn.com/wp-content/uploads/2019/02/Brinks_Logo_color.png width=180 height=100 alt="Brinks Home Security logo with blue text and transparent background" title=Brinks_Logo_color class="img-responsive wp-image-13259">

Connecting With
Today’s Customers Through
Messaging & Bots

Kate Leggett, Forrester Research and Mike Parish, Brinks Home Security discuss how to connect with today’s customers through messaging and bots.

<img width=300 height=48 alt="Green Forrester logo" title=Forrester_Logo_MessagingCustomers data-srcset="https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Logo_MessagingCustomers-200x32.jpg 200w, https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Logo_MessagingCustomers.jpg 300w" data-src=https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Logo_MessagingCustomers.jpg data-sizes="(max-width: 900px) 100vw, 300px" class="img-responsive wp-image-14461 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src=https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Logo_MessagingCustomers.jpg width=300 height=48 alt="Green Forrester logo" title=Forrester_Logo_MessagingCustomers class="img-responsive wp-image-14461" srcset="https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Logo_MessagingCustomers-200x32.jpg 200w, https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Logo_MessagingCustomers.jpg 300w" sizes="(max-width: 900px) 100vw, 300px">

| Webinar Recording

Featuring

<img width=180 height=100 alt="Brinks Home Security logo with blue text and transparent background" title=Brinks_Logo_color data-src=https://www.quiq-cdn.com/wp-content/uploads/2019/02/Brinks_Logo_color.png class="img-responsive wp-image-13259 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src=https://www.quiq-cdn.com/wp-content/uploads/2019/02/Brinks_Logo_color.png width=180 height=100 alt="Brinks Home Security logo with blue text and transparent background" title=Brinks_Logo_color class="img-responsive wp-image-13259">

Forrester_Mobile_Animated_2

<img width=540 height=737 alt=Forrester_Mobile_Animated_2 title=Forrester_Mobile_Animated_2 data-srcset="https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Mobile_Animated_2-200x273.png 200w, https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Mobile_Animated_2-400x546.png 400w, https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Mobile_Animated_2.png 540w" data-src=https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Mobile_Animated_2.png data-sizes="(max-width: 900px) 100vw, 540px" class="img-responsive wp-image-14550 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="><noscript><img src=https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Mobile_Animated_2.png width=540 height=737 alt=Forrester_Mobile_Animated_2 title=Forrester_Mobile_Animated_2 class="img-responsive wp-image-14550" srcset="https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Mobile_Animated_2-200x273.png 200w, https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Mobile_Animated_2-400x546.png 400w, https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Mobile_Animated_2.png 540w" sizes="(max-width: 900px) 100vw, 540px">

Messaging and Bots: How to Connect with Today’s Customer

Watch this messaging and bots webinar presented by Kate Leggett with Forrester Research and Mike Parish from Brinks Home Security.
Join these thought leaders as they discuss how current changes in consumer behavior has driven a shift in the way companies engage with their customers.
Discover:
Why businesses are adding the messaging channel
The immediate and long-term benefits realized from this channel
The right ways to integrate bots into digital customer conversations

Forrester_KateLeggett_Messaging

<img src=https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_KateLeggett_Messaging.jpg width=277 height=279 alt=Forrester_KateLeggett_Messaging title=Forrester_KateLeggett_Messaging class="img-responsive wp-image-14475" srcset="https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_KateLeggett_Messaging-200x201.jpg 200w, https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_KateLeggett_Messaging.jpg 277w" sizes="(max-width: 900px) 100vw, 277px">

Kate Leggett

VP, Principal Analyst, Forrester
Kate is a leading expert on customer relationship management (CRM) and customer service strategies.

Forrester_Brinks_MikeParish_Messaging

<img src=https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Brinks_MikeParish_Messaging.jpg width=256 height=270 alt=Forrester_Brinks_MikeParish_Messaging title=Forrester_Brinks_MikeParish_Messaging class="img-responsive wp-image-14477" srcset="https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Brinks_MikeParish_Messaging-200x211.jpg 200w, https://www.quiq-cdn.com/wp-content/uploads/2019/04/Forrester_Brinks_MikeParish_Messaging.jpg 256w" sizes="(max-width: 900px) 100vw, 256px">

Mike Parish

Sr. Manager, Customer Experience & Service Design, Brinks Home Security
With nearly a decade of process/project design and implementation experience, backed by a Six Sigma Black Belt, Mike specializes in providing insights and strategies to remove friction from the customer experience.

Quiq_LawrenceMorrisoe_Messaging

<img src=https://www.quiq-cdn.com/wp-content/uploads/2019/04/Quiq_LawrenceMorrisoe_Messaging.jpg width=277 height=279 alt=Quiq_LawrenceMorrisoe_Messaging title=Quiq_LawrenceMorrisoe_Messaging class="img-responsive wp-image-14538" srcset="https://www.quiq-cdn.com/wp-content/uploads/2019/04/Quiq_LawrenceMorrisoe_Messaging-200x201.jpg 200w, https://www.quiq-cdn.com/wp-content/uploads/2019/04/Quiq_LawrenceMorrisoe_Messaging.jpg 277w" sizes="(max-width: 900px) 100vw, 277px">

Lawrence Morrisroe

Hosted by Lawrence Morrisroe,
Director of Product Marketing at Quiq