Customer Success is not only a function or a team at Quiq, it’s our reason for doing business. And our Customer Success Team is central to helping our company realize this critical mission.
Quiq CSMs are our customers’ trusted guides on their business messaging journey. As a new and quickly evolving space, business messaging has the potential to transform the way businesses market, sell, service and drive loyalty for their end customers.
As a Director of Customer Success at Quiq, you’re responsible to bring to bear all of Quiq’s resources to drive business value. You’ll get to work with the world’s best brands and guide them on how to use business messaging across channels and touchpoints. You’ll also get to build a best-in-class Customer Success program and team, and work closely across the Quiq team – partnering with team mates across Marketing, Sales, Account Management and Product.
While CSMs will not have direct commercial responsibility for our customers (renewals, expansions), their role directly supports growth for Quiq. You will know you are doing an extraordinary job when your customers renew and expand their usage of Quiq.