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Head of Content Marketing

Quiq is looking for a Head of Content who will develop our content strategy and lead our content team. This is the job for you if you are excited to (1) create and drive Quiq’s content strategy to help brands better communicate with their customers through messaging, (2) oversee Quiq’s team of full-time and freelance content creators, and (3) create and develop content of all types to drive top of funnel engagement. In this role, you will have a pulse on the needs and wants of our prospects and customers, and bring strong instincts to Quiq’s content that will resonate with today’s consumers. Furthermore, the Head of Content will understand how content draws in and engages an audience and drives revenue. 

The Head of Content will report into the SVP of Marketing, and can be based anywhere in the United States.

What You’ll Do

  • Develop, implement and evolve a cutting-edge content marketing strategy.

  • Create innovative, high-quality marketing campaigns to reach and engage with our target customers.

  • Lead great campaigns that leverage multiple content types—blog posts, ebooks, infographics, webinars, audio essays, etc—to drive top of the funnel activity.

  • Drive change, growth and audience through content marketing. Respond to new opportunities with speed, sophistication and optimal coordination. Know where to place bets; continually identify and evaluate new original content.

  • Map out a content strategy that helps to build Quiq’s market reputation that positions us as an expert in enabling brands to communicate with their customers when and how they choose.

  • Work collaboratively with our head of product to create an engaging, personalized and easy to consume content experience that demonstrates the value of our product features and releases.

  • Work collaboratively with our head of growth on messaging and advertising of the content.

  • Continually synthesize data and evaluate strategy to align with prospects and existing customers.

  • Determine KPIs and put analytics solutions in place to track and monitor consumption.

  • Determine how to incorporate feedback from users to improve the content and user experience.

  • Ensure all content is on-brand, consistent in terms of style, quality and tone of voice and optimized for the user experience.

  • Establish best-in-class operations and infrastructure. Develop standards and processes for all aspects of content marketing.

  • Manage the content team.

Who You Are

  • Ability to lead in a high-energy, high-intensity and rapidly evolving environment under aggressive deadlines who can drive results from cross-functional teams.

  • Exercise sound judgment to make consistently good decisions on the behalf of the customer and the business.

  • Ability to leverage and analyze customer data to drive and inform content decisions.

  • Strong communicator of the company’s strategic initiatives, purpose, vision, culture and plan.

  • Proven ability to develop and communicate a strong, well reasoned point of view on content strategy.

  • Creative and passionate about delighting customers with the work you create and oversee.

  • Equally comfortable “thinking big” and prioritizing strategic initiatives as you are focusing on the day-to-day operational details. You will bring deep knowledge of content marketing with a track record of success.

Bonus If You Have

  • Experience in a high-growth, fast-paced startup environment.

  • Experience creating content for a B2B SaaS solution in the following spaces: Customer Service/CX, eCommerce, Marketing, and/or conversational AI/chatbots.

Benefits and Perks:

  • 100% company paid family medical and 100% individual dental and vision insurance coverage

  • Market competitive total compensation package

  • Flexible, unlimited vacation policy

  • Stock options

Quiq is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work. Applicants need to have the authority to work in the US. As we are in the early stage, immigration sponsorship is not available.

Applicants need to have the authority to work in the US. As we are early stage, immigration sponsorship is not available.

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