The easiest and best way to make agents more effective is to lend them a hand. Bots assist as much or as little as needed enabling agents to handle more conversations and provide greater effectiveness in delivering better experiences.
Humans need rest, but your bots are available 24/7. Your customers shouldn’t have to wait to engage with your company. Be available anytime, day or night, and let bots work tirelessly to handle customer questions when it’s convenient for them.
Make customers happier
The numbers speak for themselves. Consistent and timely responses create a better experience for the customer and allow the business to ensure they are presenting their best selves at all times. Bots get customers answers fast and reliably.
Smart and easy
The best part, bots are intuitive and don’t require code, so everyone can build them. Set up your bots once and have them deployed across all your messaging channels at once. Build bots to handle any situation and see how easy it is to get up and running in no time.
The possibilities are endless
If you can dream it, you can build it. Bots are the next frontier of customer engagement and each use case can be easily crafted to support existing processes and pave the way for new opportunities for growth. Here are just a few examples.
Welcome / Routing Bot
Be ready to greet customers and get them where they need to go
Help your customers help themselves to solve issues step-by-step
CSAT Feedback Bot
Get the data and make it easy for customers to provide feedback
“We are deploying bots to help automate repetitive questions and processes. The seamless movement of the conversation between our digital agents and the bots ensure the customer experience remains exceptional.”
– Mike Parish, Director, Customer Experience & Service Design