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Chatbots and messaging for better customer service

Across messaging channels, Chatbots will save you time and money by assisting agents and taking the lead to provide better customer experiences in ways that are easy and convenient.

See how bots seamlessly support customer conversations

Watch the Quiq Bot overview video below and see how chatbots and humans can easily work together in new ways that are smarter, faster, and more enjoyable for you and your customers.

Try Bots and Messaging For Yourself

Take a test drive. Message yourself and see how Quiq works! It’s like a demo that you control. Risk-free. We truly mean free.

Self-Serve Demo

Do more with chatbots

Create super agents

The easiest and best way to make agents more effective is to lend them a hand. Bots assist as much or as little as needed enabling agents to handle more conversations and provide greater effectiveness in delivering better experiences.

Be always-on

Humans need rest, but your bots are available 24/7.  Your customers shouldn’t have to wait to engage with your company.  Be available anytime, day or night, and let bots work tirelessly to handle customer questions when it’s convenient for them.

Make customers happier

The numbers speak for themselves. Consistent and timely responses create a better experience for the customer and allow the business to ensure they are presenting their best selves at all times.  Bots get customers answers fast and reliably.

Smart and easy

The best part, bots are intuitive and don’t require code, so everyone can build them.  Set up your bots once and have them deployed across all your messaging channels at once. Build bots to handle any situation and see how easy it is to get up and running in no time.

The possibilities are endless

If you can dream it, you can build it.  Bots are the next frontier of customer engagement and each use case can be easily crafted to support existing processes and pave the way for new opportunities for growth.  Here are just a few examples.

Welcome / Routing Bot

Be ready to greet customers and get them where they need to go

Messaging welcome bot

Troubleshooting Bot

Help your customers help themselves to solve issues step-by-step

Customer service troubleshooting bot example on an iPhone X

CSAT Feedback Bot

Get the data and make it easy for customers to provide feedback

feedback bot screenshot on iPhone

“We are deploying bots to help automate repetitive questions and processes. The seamless movement of the conversation between our digital agents and the bots ensure the customer experience remains exceptional.”

– Mike Parish, Director, Customer Experience & Service Design

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