Webinar Replay: How to Bring Bots to Life
Bring bots to life in your business and transform your contact center with these best use case examples from Nintendo and Stio.
Research Report: The Future of Customer Conversations
Conversations with customers is rapidly changing. Check out this research report and see how customers and businesses are adapting to using messaging.
eBook: Business Messaging Best Practices
Follow these Business messaging best practices to transform your business and be a part of how customers and companies are engaging in more innovative ways.
Forrester Webinar: Connecting with Customers Through Messaging and Bots
Customer service can improve by combining business messaging and bots.
Top Stats for Business Text Messaging
Review these top stats for business text messaging to see how messaging powered by Quiq can quickly transform your business.
Improve Average Handle Time Using This Key Metric
The way customers can contact companies has multiplied over the years, which has changed the way contact center agents do their work. Previously, Average Handle Time (AHT) was the metric that indicated how long it took to complete an interaction with a customer, which in turn decided staffing levels. Back in the day, when contact was made primarily [...]
Digiday: Overstock’s customer service texts have a 98 percent open rate
Think Quiq! Get the Blog in Email Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with friends and family. With Quiq, customers can engage with companies via SMS/text messaging, Facebook Messenger, Web Chat, In-App, and Kik for help with their pre-sales [...]
CCW Special Report on Messaging
CCW Digital’s special report on customer messaging highlights why messaging engagement is natural, frictionless, and more valuable to customers and companies.
[White Paper] Building a Digital Engagement Strategy for Customer Service
Download our white paper "Building a Digital Engagement Strategy for Customer Service" to learn how to drive your digital customer service transformation. We’ve brought our latest content to support you on your journey.