Quiq Has Acquired Snaps, A Leader In Conversational AI
Quiq announces launch of Quiq Translate, a new feature that translates multi-language exchanges between customers and agents.
Introducing Quiq Translate
Quiq’s digital conversation platform drives operational excellence in digital customer support and service with features that teams can use to manage and measure cross-channel messaging in a single intuitive workspace. With Quiq Translate, companies can translate over 100 languages making messaging even more accessible and convenient.
Press Release: Quiq Announces New Multilingual Support Feature
Quiq announces launch of Quiq Translate, a new feature that translates multi-language exchanges between customers and agents.
U-tron Makes Space For Messaging
U-tron’s technology is a fully automated parking solution that saves space and reduces costs, while opening the doors to additional amenities. U-tron delivers a user friendly parking experience as simple and easy as valet parking, but without any human intervention. See how this growing company takes automation and fast, customer service to a higher level.
What Your Customers Think About Using Customer Service Chatbots
When the experience is done right, consumers love engaging with bots. Your customers will expect to find your bots to be quick, easy, informative, friendly, and dare we say, sometimes a little fun.
Formal vs. Casual: Which Style Is Best for Customer Service?
The best type of language to use often depends on the industry, but not always. Here's a breakdown to help guide customer interactions.
Quiq’s Newest Partner – Snaps Brings End-to-End Sales and Support on Instagram and More
Quiq is thrilled to announce its integration with Snaps, the leading platform for connecting consumers and businesses in messaging. As partners, Quiq and Snaps now offer retailers and eCommerce brands highly-intelligent, end-to-end conversations on today’s most popular messaging channels including webchat, SMS, Apple Business Messages, WhatsApp, Facebook Messenger, WeChat, and more.
Texting Your Customers: How to Increase Survey Response Rates
Consumer surveys can be extremely valuable, but often difficult to obtain. Learn how dynamic text messages can boost survey response rates.
How Business Messaging For Retail Delivers More Personal Service
Text messaging has come a long way from the character-limited days of SMS and retailers can use this channel to deliver jaw-dropping customer experiences. In this post, we'll explore how retailers can use messaging to deliver a more personal experience.
Pella Resolves Pane Points with Messaging
Pella is committed to exceeding customer expectations, and that includes customer support. Pella recognized that strong sales growth directly impacted the need to scale their contact center. The company turned to Quiq’s Messaging platform to achieve efficiencies such as a 98% faster resolution time with messaging vs. email.