Chatbots and messaging have become the super hero combo where it’s sometimes hard to tell which one is the sidekick because they are both so powerful. Messaging provides the channels that make it possible for you to have more efficient engagement with customers over SMS/Text, web chat, and social, while chatbots help you to automate those conversations.
We’re excited to announce a new product to our lineup called Quiq IQ, a complete solution to build, manage and optimize chatbots for your business. In short, Quiq IQ is the no-code, intuitive answer to build and deploy bots in your business.
In this age of digital customer service, long gone are the days when people were willing to call a customer support hotline and wait on hold for service. Enter chatbots and AI.
Customer service is evolving to become increasingly digital. Leading businesses will transform their customer service towards more digital avenues in 2020.
Hindsight is 20/20 and going into the year 2020 will be no different when you consider Messaging is the way businesses and consumers will engage. Get started with messaging today so you're not looking back saying, "I wish I had started earlier. Hindsight is 20/20."
Aspira's new messaging channel has proven to be a more convenient way to engage with the companies on the go customers. Read the case study to learn more.
Verified SMS makes SMS more friendly for business text messages received on Android by displaying your brand and authenticating that the message was sent by you. Read this article to learn more about this new feature from Google.
Bring bots to life in your business and transform your contact center with these best use case examples from Nintendo and Stio.
Watch this short video and see how easy it is to manage asynchronous conversation across all of the digital channels that your customers care about.