Pella is committed to exceeding customer expectations, and that includes customer support. Pella recognized that strong sales growth directly impacted the need to scale their contact center. The company turned to Quiq’s Messaging platform to achieve efficiencies such as a 98% faster resolution time with messaging vs. email.
In this post, we’ll dive into the messaging channel and how to use this popular channel to boost productivity and customer satisfaction. But first, let’s set the foundation and revisit the difference between asynchronous and synchronous communication.
Delivering a seamless and convenient customer experience was vital to the future success of credit unions before the onset of the pandemic. Now, there's more of a spotlight on the vital importance of enabling members to conduct business at a time and place that is most convenient to the member. Messaging is the channel your members prefer that allows self-service to happen on their terms.
No, this article isn’t about The Governator or Tony Stark taking over your contact center. It’s about augmenting your human workforce with bots and giving them some superpowers of their own.
While outbound SMS branding takes time & effort, it's a rewarding long-term strategy. Learn how to build a messaging campaign that increases brand awareness.
Engaging with consumers during the busy holiday season is key to increasing sales & brand interest. Learn how outbound messaging can help achieve both.
In this article, we take a look at how conversational commerce can change your business. We review the solutions that help businesses enable conversational commerce for sales and customer service and the simple steps you can take today to get started.
By now you may have heard the term conversational commerce. Aside from some catchy alliteration that, honestly, just makes it fun to say, you may not know much about it why everyone's talking about it. In this article we'll take a close look at conversational commerce and what companies need to do to fully leverage its benefits.
Holiday returns are inevitable for businesses. Thankfully, messaging platforms are a convenient & economical way to manage more returns with faster service.
With the help of a few customer service live chat tips, it's easy to improve consumer relationships & stay competitive in the industry. Read our top tips.
