Internet and mobile technology have fundamentally changed how business is done. With more people working from home and consumers spending increasing amounts of time on their mobile devices, businesses are having to adjust to meet technological advancements and new consumer preferences. There was a time when call centers only handled phone calls from customers. As customers have become increasingly digital, companies must find more efficient and effective ways to communicate with their customers.
Live web chat is a popular form of communication for service and sales because both brands and consumers are comfortable using it. Live web chat enables communication that is easy and convenient, unlike phone calls and emails. The benefits of online customer service for both businesses and consumers are plenty and its effectiveness can be seen in falling costs and rising customer satisfaction.
Rich messaging ranks among the most effective ways to engage customers today. Learn how Rich Communication Services (RCS) can enhance your customer service.
Today's customers have a lot of questions and expect a fast, first-class experience with personalized answers. Learn how to modernize your customer service.
Quiq recently sponsored a report by Digital Commerce 360. “Coronavirus: Ecommerce Crisis Management for Today and Tomorrow”. The 100+ page report presents data, insights, and usable best practices that all B2C and B2B companies can use now and going forward. This post, and the report we encourage you to download, is meant to inspire you to take action now. Help your company thrive in the long-term by deploying technology that will save you time and money, now and in the future.
Doing more with less is a challenge that many achieve with planned, incremental changes. Recent events have shown that the ability to plan is a luxury. They can be slow and expected or sudden and unprecedented, but shifts happen. Read how leaders navigate sudden changes.
Driving cx efficiency in the wake of business disruption requires focus on communication with customers, preparing staff, and technology.
Retails new normal post COVID-19 makes proactive and consistent communication even more key during these less-than-normal times. Here's how you manage.
Are you struggling to keep up with the huge spikes in phone calls during this time of uncertainty? The spike, coupled with call centers being closed to avoid the spread of the coronavirus and moving to a work-from-home model, has caused a whiplash reaction. Make your agents 7X more efficient and eliminate phone calls with bots.