Pella is committed to exceeding customer expectations, and that includes customer support. Pella recognized that strong sales growth directly impacted the need to scale their contact center. The company turned to Quiq’s Messaging platform to achieve efficiencies such as a 98% faster resolution time with messaging vs. email.
BHFCU handled questions through phone, email, and social media platforms. Working with Quiq provided a way to not only add chat and text messaging, but enabled employees to gain efficiency by consolidating channels into a single platform.
Metro Transit recognized their need for a new method of reaching their riders, effectively and conveniently. Customers were specifically asking for the ability to engage with the agency via text messaging for both customer service and public safety issues. Customer service requests like “Can you send me my trip plans” and “Can you text me bus schedules” were increasing in frequency. The agency set out to find a solution that would work for both customer service and public safety and found the perfect match with Quiq.
Even before the pandemic, the team at Northwest Community Credit Union's messaging initiatives were underway with a focus on making engagement more convenient for members.
Stio is a mountain lifestyle brand, headquartered in Jackson Hole, Wyoming. When leadership realized that it had to scale its digital customer experience to keep up with growth, they turned to Quiq’s messaging, web chat, and bot platform for support.
Bring bots to life in your business and transform your contact center with these best use case examples from Nintendo and Stio.
Member service for the Association of Professional Flight Attendants has taken a leap forward through messaging. Read how this organization uses messaging.
Aspira's new messaging channel has proven to be a more convenient way to engage with the companies on the go customers. Read the case study to learn more.
Watch this short video to see how Quiq helps Pier 1 reach their goals to increase customer engagement while reducing costs and see business messaging ROI.
Watch this short video to see how Brinks launched its digital transformation. This home security company has changed its business with chat and text messaging.