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Founding Solutions Architect - EMEA (London)

What You’ll Do

We are looking for an experienced and entrepreneurial contact center Solutions Architect to join our Founding EMEA team, reporting to the GM, EMEA. As our first Solutions Architect, you will wear both a pre- and post-sales hat to start. You’ll assist in supporting our sales motions to drive new business for Quiq, while also assisting with initial customer onboarding and implementations. 

Starting with our pre-sales motion, you will support both technical and business-oriented conversations, in addition to crafting and delivering demos of the Quiq solution to innovative brands and retailers. This role works closely with our Founding go-to-market team in EMEA to help sell to new customers and grow adoption of existing customers in the region. Once a customer signs on, you will set them up for success by onboarding them onto the platform and making sure that their initial implementation goes smoothly. 

You will largely be measured on sales conversations supported, demos delivered, scope of work documentation and commercial agreements supported and time to launch of new implementations.   

Your responsibilities: 

  • Understand and communicate Quiq’s technical solutions in a way that ties them to business outcomes
  • Assist the Sales team in pre-sales conversations and lead on technical discussions to help showcase the Quiq solution
  • Develop and present custom demos based on the latest Quiq offerings
  • Assist in developing, proposals, infosec and RFI / RFP responses and design documents that are used in SOWs and other customer documentation 
  • Lead the technical definition, development, and execution of major implementations and custom integrations
  • Train and onboard new customers onto the Quiq solution
  • Provide additional post-implementation support, as needed
  • Articulate market requests and needs back to the organization in a clear, concise manner 

What You Have:

  • Outstanding oral and written communications skills within a customer-facing environment
  • 6+ years working directly with contact center buyers with a CCaas, Messaging, or Conversational AI technology company; or selling technology within a BPO contact center environment
  • Experience managing technical projects with Enterprise level clients
  • Demonstrated technical competency, in all or at least several, of the following areas:
    • Discovery and specification of API interactions and requirements 
    • Cloud based software, security and compliance requirements
    • NLU technologies (DialogFlow, LEX, LUIS)   
    • Business process automation (logical rules based systems)
    • Ad hoc data analysis (Looker, Tableau, Advanced Excel)
    • Basic understanding of web technology (HTML, JavaScript, CSS)
  • In-depth knowledge of the retail/eCommerce, Hospitality, and Consumer Services industries, is a strong plus
  • Willingness to travel

Benefits:

  • Market competitive total compensation package
  • Market competitive company paid family medical and individual dental and vision insurance coverage
  • Flexible, unlimited vacation policy
  • Stock options
  • Strong company culture

Quiq is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work. Applicants need to have the authority to work in the UK.