Careers at Quiq

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Implementation and Support Specialist

Implementation and Support Specialist

Who We Are Looking For

Quiq is looking for an experienced professional with a passion for customer success to help customers on-board and support Quiq clients. As an implementation and support specialist, you will be interacting with new Quiq customers and must have a friendly personality, a strong technical background, and great written and verbal communication skills. We want every Quiq client to be delighted with the Quiq software and service. This role plays a key role in delivering exceptional customer experiences.

Duties and Responsibilities:

  • Manages and assist clients in the implementation of Quiq
  • Professionally and effectively represents Quiq during the customer implementation process
  • Evaluates customer needs and develops configurations that support business processes
  • Execute on delivery and implementation plans
  • Guides customers on the best practices as it relates to their use cases
  • Tests and troubleshoots final system setups
  • Contributes in the development of project plans
  • Provide training and end-user support during and after the implementation process
  • Assists in the support of the application
  • Independently manages multiple projects to their completion

Desired Skills & Experience:

  • At least two years implementing or supporting cloud marketing, sales or service systems
  • Familiarity with chatbots and conversational automation
  • Basic understanding of web technology (HTML, JavaScript, CSS)
  • The ability to understand and interface with simple APIs (Webhooks, REST, JSON)
  • Familiarity with CRMs including Oracle Service Cloud, Salesforce, and Zendesk
  • Experience with business process automation (logical rules based systems).
  • Experience working with customers during implementation and support, gathering requirements, understanding business goals, and crafting solutions to deliver customer value and satisfaction
  • Ability to handle multiple concurrent projects
  • Meticulous project management skills
  • A positive can-do attitude and excellent customer interaction skills
  • Ability to work independently with minimal supervision

Quiq is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work. Applicants need to have the authority to work in the US. As we are early stage, immigration sponsorship is not available.

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