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Company Description

Quiq is a fast-growing technology company based in Bozeman, MT. We make it easy for consumers to engage with companies via text messaging. Do you ever wish you could just message a company for help instead of having to call or email? Us too! That’s exactly why Quiq was founded. We strive to make everyone’s life easier by providing companies with a messaging platform Of note, our leadership team is extremely experienced in the customer service and customer experience marketspace, with numerous successes under their belt. As we continue to build Quiq, there’s a perfect spot for you to grow with us.

Our Mission

Our mission is to improve the way customers communicate with companies. We believe mobile message-driven communications will replace a significant portion of traditional phone and email interactions, reducing costs while improving customer satisfaction. Quiq makes it easy for customers to contact a business via messaging, the preferred channel already in use with our friends and family.

Implementation and Support Specialist

Quiq is looking for an experienced professional with a passion for customer success to help customers on-board and support Quiq clients. As an implementation and support specialist, you will be interacting with new Quiq customers and must have a friendly personality, a strong technical background, and great written and verbal communication skills. We want every Quiq client to be delighted with the Quiq software and service. This role plays a key role in delivering exceptional customer experiences.

Duties and Responsibilities:

  • Assist clients in the implementation of Quiq
  • Professionally and effectively represent Quiq during the customer implementation process
  • Evaluate customer needs and develop configurations that support business processes
  • Execute on delivery and implementation plans
  • Test and troubleshoot final system setups

  • May be involved in the development of project plans

  • Provide training and end-user support during and after the implementation process

Desired Skills & Experience:

  • At least two years implementing or supporting cloud marketing, sales or service systems

  • 2+ years of experience with Salesforce including experience with APEX

  • Web development experience including a working knowledge of JavaScript

  • Familiarity with CRMs including Oracle Service Cloud, Salesforce, and Zendesk

  • Experience working with customers during implementation and support, gathering requirements, understanding business goals, and crafting solutions to deliver customer value and satisfaction

  • Ability to handle multiple concurrent projects

  • Meticulous project management skills

  • A positive can-do attitude and excellent customer interaction skills

  • Ability to work independently with minimal supervision

Benefits and Perks:

  • 100% company paid family medical and 100% individual dental and vision insurance coverage

  • Market competitive total compensation package

  • Flexible, unlimited vacation policy

  • Stock options

Quiq is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work. Applicants need to have the authority to work in the US. As we are early stage, immigration sponsorship is not available.

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