Tag: Quiq Insights

👋 Hi, I’m Tyler, a Sr. Software Engineer at Quiq helping to enhance our Quiq product with data…Lots and lots of data.

On behalf of the team at Quiq, I am proud to introduce you to our latest product offering, Quiq Insights!

In this blog post, I’ll share with you what Quiq Insights is, why we built it, and what sets it apart from other analytical offerings.

What is Quiq Insights?

Quiq Insights is a data analytics tool that provides a powerful lens to view your customer interactions, journeys, and more. With Quiq Insights, you can analyze and optimize every aspect of your customer journey, from conversational AI effectiveness to agent performance. Quiq Insights equips you with the data needed to confidently identify trends and patterns in order to improve the products and services you offer.

Bot Insights

Conversational designers rejoice, your prayers have been answered. With Bot Insights, both usage and natural language understanding (NLU) learnings are integrated directly within our bot designer. You’ll be able to verify your bot is doing the right thing and if not identify any pain points. You’ll be better enabled to confidently make changes and measure improvements. Bot Insights will empower conversational designers to deliver first-class customer service through conversational AI.

Here are some of the best parts:

• See conversation usage and flow right from the designer:

 

• Visualize flows between behaviors and measure abandonment and drop-off:

 

• “Drill” into conversation transcripts from either usage connectors or usage flows:

• Iterate and improve on your Natural Language Understanding (NLU) models:

Funnel Insights

Let’s put the “fun” in funnels! A funnel is a visualization of a series of steps in a business process. The shape of a funnel can quickly convey the health of that process and identify any inefficiencies. Have you ever wanted to measure the result of an outbound campaign? What about identifying poor survey responses? Or maybe gain a better understanding of the resolution rate for your conversational AI? Well look no further, with our funnel designer you can create custom funnels for both simple and complex scenarios.

Here are the highlights:

• Use our predefined funnel templates to get the ball rolling:

 

• Review drop-off between steps and drill into conversation transcriptions:

• Powerful filtering and segmentation by platform, contact point, or even custom field value

• Build steps from our catalog of 30+ system events
• Even incorporate your own data with custom events for things like “order created” or “appointment booked”

Why Quiq Insights?

We understand that making informed business decisions requires data-driven insights. However, not every company has a team of data scientists and programmers to help them analyze their customer interaction data. That’s why we built Quiq Insights, tools designed to be easy to use for business users who need to quickly and easily analyze their data. With Quiq Insights, you’ll never have to fly blind again.

The Journey

Quiq Insights was created with a mission to optimize conversational AI and contact center performance with integrated and easy-to-use data analytics. We understand that the goal of delivering a more efficient contact center while still providing world-class customer service is accomplished in part with better insights. We feel like Quiq Insights can help accomplish that goal. Plus, this is just the start!

Learn more about Quiq Insights here!