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Delve into research, how-tos, trends, and tips on all things messaging.

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Messaging is good. Asynchronous messaging is better. Let’s face it. Customers have little toleranc...

We frequently talk about metrics and tools and systems for providing excellent customer service. Whi...

Metrics are the lifeblood of help desks and contact centers. Most help desk leaders are using a vari...

Learn how to use Meta’s channels to increase revenue.