About Marciela Ross

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So far Marciela Ross has created 153 blog entries.

Instagram’s New Messenger API – What It Is And How Your Business Can Use It

During their annual F8 Refresh conference, Facebook announced the Messenger API for Instagram has exited beta and is now available to all businesses looking to forge deeper relationships with their customers through scalable, 1:1 conversations.

Introducing Quiq Translate

Quiq’s digital conversation platform drives operational excellence in digital customer support and service with features that teams can use to manage and measure cross-channel messaging in a single intuitive workspace. With Quiq Translate, companies can translate over 100 languages making messaging even more accessible and convenient.

U-tron Makes Space For Messaging

U-tron’s technology is a fully automated parking solution that saves space and reduces costs, while opening the doors to additional amenities. U-tron delivers a user friendly parking experience as simple and easy as valet parking, but without any human intervention. See how this growing company takes automation and fast, customer service to a higher level.

What Your Customers Think About Using Customer Service Chatbots

When the experience is done right, consumers love engaging with bots. Your customers will expect to find your bots to be quick, easy, informative, friendly, and dare we say, sometimes a little fun.

Quiq’s Newest Partner – Snaps Brings End-to-End Sales and Support on Instagram and More

Quiq is thrilled to announce its integration with Snaps, the leading platform for connecting consumers and businesses in messaging. As partners, Quiq and Snaps now offer retailers and eCommerce brands highly-intelligent, end-to-end conversations on today’s most popular messaging channels including webchat, SMS, Apple Business Messages, WhatsApp, Facebook Messenger, WeChat, and more.

How Business Messaging For Retail Delivers More Personal Service

Text messaging has come a long way from the character-limited days of SMS and retailers can use this channel to deliver jaw-dropping customer experiences. In this post, we'll explore how retailers can use messaging to deliver a more personal experience.

Pella Resolves Pane Points with Messaging

Pella is committed to exceeding customer expectations, and that includes customer support. Pella recognized that strong sales growth directly impacted the need to scale their contact center. The company turned to Quiq’s Messaging platform to achieve efficiencies such as a 98% faster resolution time with messaging vs. email.

How Messaging Creates Seamless Credit Union Member Engagement

Delivering a seamless and convenient customer experience was vital to the future success of credit unions before the onset of the pandemic. Now, there's more of a spotlight on the vital importance of enabling members to conduct business at a time and place that is most convenient to the member. Messaging is the channel your members prefer that allows self-service to happen on their terms.