How to Connect with Holiday Shoppers Staying Home

Is it cold where you are yet? Do you feel the chill in the air? Do you smell the hint of pine and gi...

How to Deal with Angry Customers

The worst part of customer service? Dealing with angry customers. It’s hands-down the most s...

Is Live Chat Right For Your Website? Use These Questions to Find Out…

It began with corporate businesses. Small chat boxes started appearing in the lower right corner of...

Quiq Named to Inc. Magazine’s 2022 List of Best Workplaces

On behalf of the leadership team, I am thrilled to share that Quiq has been named to Inc. magazine...

7 Tips to Increase Customer Survey Response Rates

You’ve learned about the benefits of customer surveys. (Maybe you even read our blog post...

Asynchronous Messaging: How to Use it to Deliver Exceptional Customer Service

Messaging is good. Asynchronous messaging is better. Let’s face it. Customers have lit...

Turning Chatbots Into Virtual Shopping Assistants

Turning Chatbots Into Virtual Shopping Assistants These days, brick-and-mortar retail is q...

Quiq Congratulates Customers on Newsweek’s Best Online Shops 2021

Since 2020, we’ve all become accustomed to shopping online even more so than before the pandemic....

Modernizing Customer Experience with Order Management Automation

eCommerce businesses are continuing to experience rapid growth in online orders in 2021. As a res...

5 Examples of Omnichannel Strategies That Will Boost Your Holiday Sales

This year, holiday shopping will be more digital than ever before. As consumers continue their sh...

Three Ways Conversational AI Can Boost Your Customer Service During the Holidays

With the holidays quickly approaching, eCommerce brands are bracing for an unprecedented volume o...

6 Ways to Drive More eCommerce Sales This Holiday Season

This year, holiday shopping will shift to eCommerce like never before. Once again,...

How to Leverage Direct Messages on Instagram to Engage and Convert Shoppers

For eCommerce brands, the long-awaited arrival of automated business messaging on one of today’...

Successful Strategies for Google's Business Messages: Customer Service, Marketing, & Omnichannel

For retail organizations, Google’s Business Messages feature presents a powerful new opportunity f...

Press Release: Quiq Launches Conversational Commerce Payments and Surveys

Quiq Launches Conversational Commerce Payments and Conversational Surveys ...

How To Choose The Right Digital Customer Service Channel For Your Business

Over the past year, businesses have been forced to rapidly adapt to consumers’ sudden shift in...

5 Ways Mobile Shopping Is Transforming Customer Service

These days, the vast majority of consumers have their mobile phones on-hand for every activity ...