About Amy Spieth

Amy Spieth is SVP of Marketing at Quiq, where she leads and oversees all marketing and PR functions, including brand and product marketing, content marketing and corporate communications. Prior to joining Quiq, Amy spent eight years at Upwork, the world’s work marketplace, where she held multiple roles, including Senior Director of B2B Marketing and Director of Enterprise Marketing & Demand Generation. During her tenure, she supported the company’s growth through a merger and IPO (2018) by driving the enterprise business with standout efforts that included, leading the company’s first user conference, launching the Upwork workplace on wheels, and growing existing customer spend and account registrations by double-digits quarter-over-quarter. Earlier in her career, Amy held various positions across the marketing funnel at Grubwithus, Andrew Freeman & Co. and Sard Verbinnen. Amy holds a B.A. in Communications from the University of Pennsylvania.

How Messaging Helps Hospitality Get Personal

The hospitality industry is by nature a very personal, very human business. It’s exactly for this reason messaging helps hospitality transform the customer experience by giving service providers a way to connect and engage with guests in a way that is easy, convenient, and preferred.

7 Tips to Increase Customer Survey Response Rates

You’ve learned about the benefits of customer surveys. (Maybe you even read our blog post 3 Key Metrics to Go After in 2022 and took it to heart.) You decided which surveys are right for your company, put together a few different types, and placed them throughout your customer journey… …And you got crickets. Without any responses [...]

2022-06-13T11:31:11-06:00Tags: , |

Asynchronous Messaging: How to Use it to Deliver Exceptional Customer Service

Messaging is good. Asynchronous messaging is better. Let’s face it. Customers have little tolerance for inconveniences of any kind. Whether that’s waiting around for a response, repeating information, or finding an immediate solution to their problem. Customer service teams aim to serve, so having the available channels to give customers the exact experience they want is crucial [...]

Quiq Congratulates Customers on Newsweek’s Best Online Shops 2021

Learn why eCommerce brands must turn to automated, self-service solutions that successfully contain order-related inquiries while providing instantaneous order updates through the messaging and conversational channels that today’s customers prefer.

Modernizing Customer Experience with Order Management Automation

Learn why eCommerce brands must turn to automated, self-service solutions that successfully contain order-related inquiries while providing instantaneous order updates through the messaging and conversational channels that today’s customers prefer.

Three Ways Conversational AI Can Boost Your Customer Service During the Holidays

With the holidays quickly approaching, eCommerce brands are bracing for an unprecedented volume of online orders. With this influx of sales, however, brands can also expect a massive influx of unmanageable customer service inquiries.

6 Ways to Drive More eCommerce Sales This Holiday Season

To capitalize on this season’s unprecedented spike in online traffic and digital purchase behavior, top eCommerce brands are turning to automated shopping assistants that act as key revenue drivers and provide the sort of highly personalized assistance shoppers would traditionally receive from an in-store experience.