Customer communications are changing and moving beyond traditional phone and email channels to an asynchronous messaging channel. In listening to this conversation, the future of the contact center is clear: “You can either be an early adopter or a follower.”
Quiq’s CEO, Mike Myer, is featured on this Execs in the Know podcast episode of Customer Driven with Chad McDaniel. Listen in and hear them discuss the following:
– Shift in preference of consumer adoption within self-service channels
– Which industries are successfully adopting these technologies
– Complex transactions and messaging channels
– Is it better to be an early adopter?