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Delve into research, how-tos, trends, and tips on all things messaging.
Featured Article
A Deep Dive on Large Language Models—And What They Mean For You
The release of OpenAI’s ChatGPT in late 2022 has utterly transformed the conversation around artificial intelligence. Whether it’s generating functioning web apps with just a few prompts, writing Spanish-language children’s stories about the blockchain in the style of Dr. Suess, or opining on the virtues and vices of major political figures, its ability to generate […]
4 Reasons Why Every Hotel Needs an AI Assistant
Artificial intelligence (AI) has been all the rage for the past year, owing to its remarkable abilit...
The Ultimate Guide to RCS Business Messaging
From chiseling words into stone to typing them directly on our screens, changes in technology can br...
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A Quiq look at the Gartner Magic Quadrant for Conversational AI Platforms: What’s useful and what’s missing?
AI Gold Rush: How Quiq Won the Land Grab for AI Contact Centers (& How You Can Benefit)
There have been many transformational moments throughout the history of the United States, going bac...
Google Business Messages: Meet Your Customers Where They’re At
The world is a distracted and distracting place; between all the alerts, the celebrity drama on Twit...
6 Amazing Examples of how AI is Changing Hospitality
Recent advances in AI are poised to bring many changes. Though we’re still in the early days of se...
Why Your Business Should Use Rich Messaging
A Brief Overview of Rich Messaging
Along with Eminem and Auto-Tune, text messaging was jus...
How to Improve Contact Center Performance (With Data)
Contact centers are a crucial part of offering quality products. Long after the software has been bu...
WhatsApp Business: A Guide for Contact Center Managers
In today's digital era, businesses continually seek innovative ways to connect with their customers,...
Your CX Strategy Should Include Apple Messages for Business. Here’s Why.
Your CX Strategy Should Include Apple Messages for Business. Here’s Why.
A common piece...
Leveraging Agent Insights to Boost Efficiency and Performance
In the ever-evolving customer service landscape, the role of contact center agents cannot be oversta...
6 Questions to Ask Generative AI Vendors You’re Evaluating
With all the power exhibited by today’s large language models, many businesses are scrambling to l...
Your Guide to Trust and Transparency in the Age of AI
Over the last few years, AI has really come into its own. ChatGPT and similar...
Security and Compliance in Next-Gen Contact Centers
Along with almost everyone else, we’ve been singing the praises of...
LLM-Powered AI Assistants for Hotels - Ultimate Guide
New technologies have always been disruptive, supercharging those firms that embrace it and requirin...
Explainability vs. Interpretability in Machine Learning Models
In recent months, we’ve produced a tremendous amount of content about generative AI – from high-...
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