Featured Resource

AI Readiness Self-Assessment

Evaluate your organization’s readiness for implementing agentic AI initiatives.

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Featured Resource

AI Readiness Self-Assessment

Evaluate your organization’s readiness for implementing agentic AI initiatives.

Take quiz

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Free Access Book Demo

Download AI-Ready CX: A Leader’s Guide for Change, Adoption, and Impact for 12+ templates, tools, and more. Get e-book -->

Guide

Elevating and Augmenting Human Intelligence in the Era of Agentic AI

A Guide for CX Leaders.

The rise of GenAI struck fear into the hearts of CX teams everywhere — and now the arrival of agentic AI is reinvigorating these concerns. However, the truth is that agentic AI is changing work, not eliminating it.

With the right agentic AI tools, human intelligence will not be replaced, but augmented, offering CX teams exciting opportunities to develop new skills in four high-impact areas explored in depth in this guide:

Solving complex problems
Building brand loyalty and trust
Driving top line revenue
Managing and optimizing AI systems

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Trusted by leading customer-obsessed brands.

“Rather than a zero-sum scenario where AI replaces jobs, the shift will be toward AI-human collaboration.”

Esteemed AI expert and Lecturer and Director for the University of Hull AI master’s program, Dr. Rameez Kureshi, believes agentic AI will transform work — not eliminate it.

The best CX leaders proactively manage this change by evaluating the gaps and opportunities created by AI, and seeking to develop their team in ways that fill them, improving their satisfaction while increasing their value.

This guide highlights key opportunities for CX teams in the era of agentic AI, incorporates expert insights around the skills human agents should develop, and provides real examples of AI and human agents working together.