“It’s not a question of if, it’s a question of when.”
Customer communications are changing and moving beyond traditional phone and email channels to an asynchronous messaging channel. In listening to this conversation, the future of the contact center is clear: “You can either be an early adopter or a follower.”
Quiq’s CEO, Mike Myer, is featured on this Execs in the Know podcast episode of Customer Driven with Chad McDaniel. Listen in and hear them discuss the following:
– Shift in preference of consumer adoption within self-service channels
– Which industries are successfully adopting these technologies
– Complex transactions and messaging channels
– Is it better to be an early adopter?