This RFP Template is designed to guide your organization through the process of finding a partner who can deliver scalable, customizable, and impactful AI solutions tailored to your CX needs.
The template covers every essential aspect of the RFP process, from defining your goals to outlining key evaluation criteria. It’s structured to help you:
- Clearly communicate your requirements.
- Assess vendor capabilities in critical areas like customization, omnichannel support, and real-time observability.
- Compare solutions objectively using a weighted scorecard approach.
