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Embracing the Customer Journey of the Future: What It Will Take to Thrive in 2025 (and Beyond)

Date: December 19, 2024 (9AM PST / 10AM MST / 12PM EST)
Location: Online

Join Quiq CEO and founder Mike Myer, Mike Dolloff, Chief Revenue Officer (CRO) at InflowCX, Andrew PryfogleLeader of Market Development at AVANT Communications, and Hans van Dam, CEO and founder at the Conversation Design Institute, on December 19th, 2024 for a fireside chat centered around their 2025 predictions for how the customer journey will morph in the upcoming year and beyond.

Here are some key questions and concepts the four of them will explore:

  1. Defining agentic AI, the hot new term everyone is discussing: How big of a role will it play in 2025?
  2. How businesses will start adopting and implementing AI (Hint: It’s very different from traditional software!)
  3. The evolving role of authentic human intelligence—and how AI will augment it.

As we all reflect on 2024 and gear up for 2025, don’t miss this enlightening conversation between four leaders who are on the cutting edge of CX. Register now!

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Speakers

Mike Myer
CEO/Founder
Quiq

Mike Myer Before founding Quiq, Mike was Chief Product Officer & VP of Engineering at Dataminr, a startup that analyzes all of the world’s tweets in real-time and detects breaking information ahead of any other source. Mike has deep expertise in customer service software having previously built the RightNow Customer Experience solution used by many of the world’s largest consumer brands to deliver exceptional interactions. RightNow went public in 2004 and was acquired by Oracle for $1.5B in 2011. Mike led Engineering the entire time RightNow was a standalone company and later managed a team of nearly 500 at Oracle responsible for Service Cloud. Before RightNow, Mike held various software development and architect roles at AT&T/Lucent/Bell Labs Research. Mike has earned BS and MS degrees in CS from Rutgers University. Mike splits his time between two of the best (and most opposite!) places: Bozeman, Montana and New York City.

Michael Dolloff
Chief Revenue Officer (CRO)
InflowCX

Mike Dolloff has spent the past 15 years in the technology industry and joined InflowCX in 2014 where he helped the company pivot into the CCaaS market. In addition to driving company strategy, service offerings, and technology partnerships, Mike leads the sales and customer success teams as they guide customers on their cx strategies and technologies.

Andrew Pryfogle
Leader of Market Development
AVANT Communications

Andrew Pryfogle is the leader of Market Development for AVANT, the premier Technology Services Distributor of next-generation technologies and platform for IT decision-making. A serial entrepreneur with several successful exits, Pryfogle has built a reputation as an innovator, advocate, and sales leader for technology solutions that strengthen companies and make life better for customers. A visionary and pioneer in cloud service, Pryfogle saw the opportunity to become the go-to-market leader for CX/AI technology suppliers, founding and serving as CEO of CX Effect. Pryfogle joined the AVANT team as a part of AVANT’s acquisition of CX Effect, bringing his deep experience and expertise to shape and build an enhanced training and sales enablement solution to AVANT partners.

Hans van Dam
CEO/Founder
Conversation Design Institute

Hans van Dam is the CEO and founder of Conversation Design Institute, the world’s leading training and certification institute for people working in conversational AI. Hans has trained more than 10,000 professionals in conversational AI and works with Fortune 500 companies to make their AI Assistants more human-centric, effective, and inclusive. He also leads CDI Foundation, a non-profit that develops the CDI Standards Framework and provides scholarships within the industry. Hans is a frequent guest lecturer at universities worldwide. He is currently based in Charlottesville Virginia, where he lives with his family.