In-Person Event
2024 Customer Engagement Summit
We’re excited to be part of the upcoming Customer Engagement Summit in London on 26 November. Join Quiq’s GM of EMEA, Ejieme Eromosele along with our customer at Tapi Carpets, Tim Fisher, Head of Tapi Academy for a speaking session: An AI for CX Transformation with Tapi Carpets.
Tapi Carpets is the UK’s largest carpet and flooring retailer, making the ability to scale exceptional customer service imperative to the success of the business. With the introduction of generative AI, Tim developed a vision for the Academy that harnessed the transformative power of AI to accelerate employee onboarding, increase the company’s retention rate, and foster a self-service culture across Tapi’s 175+ retail locations. Most importantly, he was determined to create an AI assistant that would help his colleagues create unbeatable customer experiences by providing information at the right time and in the right way.
In this session, attendees will learn how to:
- How Tapi leveraged AI to transform both employee and customer experiences
- How Tim was able to secure executive and IT buy-in, the considerations he made while researching and vetting technology partners
- Key takeaways and lessons learnt while designing, building, and rolling out an AI Agent ready to serve Tapi’s 1500 employees
